Review Generation Team Lead & Community Manager — United States

For our client, we are seeking a Review Generation Team Lead & Community Manager to join the team of a leader in the Enterprise Technology space.

This role will shape and execute a review-generation program that supports broader demand and content initiatives across the organization. You will lead a small team, partner closely with marketing and customer-facing stakeholders, and build an engaged community that helps amplify customer voices. The position is highly cross-functional and focused on measurable program performance, stakeholder alignment, and continuous improvement.

Location: Remote

Compensation: $100,000 – $120,000 annually

Responsibilities

• Own and execute the review generation strategy and roadmap across all product lines

• Lead and mentor a team on executing review campaigns and providing performance feedback

• Align review priorities with pipeline and content initiatives alongside marketing leadership

• Build and manage a community of engaged reviewers with incentive programs

• Set KPIs for review metrics and report program performance to leadership

• Collaborate with the user-generated content team to ensure consistent campaign messaging

• Work with Customer Success to prioritize campaigns addressing customer needs

Qualifications

• 5+ years in email marketing, community management, or a similar role; 1-2 years in management or team lead experience

• Bachelor's degree in Marketing, Communications, or a related field

• Proven management experience with goal-setting and performance evaluation

• Skilled in marketing automation platforms like Ortto and Marketo

• Strong writing, editing, and content strategy skills

• Data-driven with experience translating campaign metrics into strategy

• Cross-functional collaboration skills with senior leadership exposure

Benefits

• Comprehensive healthcare coverage for employees and families

• Monthly wellness reimbursement and access to professional mental health coaching

• 401(k) with up to 5% company matching for US employees; pension scheme for UK employees

• Stock options for all employees

• Annual learning reimbursement and career development support

• Opportunities to contribute to workplace culture through the Culture Club

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.