Program Coordinator — United States

About Our Client:

The organization operates in the AI marketing platform industry, focusing on 1:1 personalization to enhance connections between brands and their customers. It addresses challenges in customer engagement by unifying multiple communication channels—SMS, RCS, email, and push notifications—through an AI-powered personalization engine that delivers tailored experiences based on real-time behavioral insights. Serving over 8,000 customers across 70 industries, this program supports leading global brands and enables billions of interactions that drive significant revenue.

About the Opportunity:

The PROGRAM COORDINATOR role is designed to execute optimized retention marketing strategies for major clients, primarily through SMS and email channels. This position is responsible for managing customer projects to ensure successful partnerships and marketing outcomes. By collaborating with cross-functional teams, the coordinator supports clients in driving growth and conversions, acting as an expert bridge between the platform and customer needs.

Responsibilities:

• Deliver service offerings including onboarding and recurring engagements to maximize customer value

• Design and build marketing tools such as list growth features, segments, campaigns, journeys, and reports within the platform

• Execute and support cross-channel marketing initiatives including promotional email campaigns, automated journeys, and transactional messages

• Apply best practices in SMS and email to enhance engagement, conversion, and retention

• Develop and maintain strong relationships with internal teams and customers

• Manage assigned accounts collaboratively with account teams to ensure customer engagement and platform adoption

• Provide creative and swift solutions aligned with industry best practices

• Translate customer feedback into actionable product recommendations

• Maintain accuracy of internal workflows and documentation

Requirements:

• 1-2 years of customer-facing experience, preferably in Customer Success, Support, or Agency roles

• Experience with SaaS or E-Commerce platforms preferred

• Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging is a strong plus

• Understanding of key customer metrics such as list growth, revenue, and message-level performance

• Strong motivation to support others and contribute to a team environment

• Ability to connect daily tasks to customer goals

• Quick learner with problem-solving skills and creativity

• Highly detail-oriented, organized, and effective in time management

• Proactive and communicative with strong collaboration skills

Pay Range and Compensation Package:

• The US base salary range for this full-time position is $56,000 - $70,000 annually plus equity and benefits

• Salary ranges are determined by role, level, and location

• This role is salaried non-exempt and eligible for overtime compensation

Benefits & Perks:

• Health and wellness benefits

• Equity participation

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

gbJxE9e82K4j is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.