Bilingual TikTok Shop Operations Manager (English/Mandarin) — Bellevue, WA

About Us

btc6T5s EUsZ5E is a growing health and wellness eCommerce company and the home of Micro Ingredients, a brand dedicated to providing high-quality nutritional supplements and wellness products.

We are expanding across major eCommerce platforms and social commerce channels, with a focus on quality products, customer experience, and sustainable growth.

About this Role

We are looking for a Bilingual TikTok Shop Operations Manager to oversee the daily operations, sales performance, and growth of our TikTok Shop business.

Working closely with our Chief Marketing Officer (CMO), you will manage store operations, product listings, promotions, platform campaigns, inventory coordination, and livestream agency partnerships. You will collaborate with marketing and operations teams to improve store performance and customer experience.

The ideal candidate is hands-on, detail-oriented, and analytical, with practical TikTok Shop experience and the ability to work independently, solve problems, and turn data into actionable improvements.

Key Responsibilities

TikTok Shop Operations & Product Management

• Manage daily store operations, including shop health, customer reviews, returns, refunds, and fulfillment performance.

• Handle platform notifications, listing restrictions, violations, and appeals while ensuring compliance with TikTok Shop policies.

• Create and optimize product listings, ensuring accurate product information, brand consistency, and platform compliance.

• Coordinate new product launches, including listing approvals, content, pricing, and inventory readiness.

Pricing, Promotions & Campaigns

• Manage pricing, coupons, bundles, and promotional offers while checking discount combinations and protecting margins.

• Plan and execute platform campaigns and seasonal sales events, including submissions, approvals, and launch readiness.

• Manage subscription offers for eligible products and monitor adoption, renewals, and cancellations.

• Review campaign performance and identify opportunities to improve sales, conversion, and profitability.

Order Fulfillment & Inventory Coordination

• Monitor order processing, shipping performance, and inventory availability.

• Partner with warehouse, logistics, and customer service teams to resolve fulfillment delays, stockouts, and order issues.

• Coordinate inventory for promotions, product launches, and livestreams, tracking sell-through, days of supply, and replenishment needs.

Livestream Operations & Agency Management

• Manage relationships with external livestream agencies, coordinating schedules, product selections, promotional offers, and inventory.

• Establish clear goals, deliverables, and timelines with agency partners.

• Monitor livestream performance, including GMV, conversion, AOV, refunds, and profitability, and work with partners to improve results.

Performance Reporting & Cross-Functional Collaboration

• Track and report key store metrics, including GMV, conversion, AOV, shop ratings, fulfillment, and profitability.

• Analyze sales trends and operational issues to identify opportunities and recommend improvements.

• Work closely with content, affiliate marketing, paid media, customer service, and supply chain teams to support business goals.

• Improve operational workflows and SOPs to increase efficiency and accuracy.

Required Qualifications

• Bachelor's degree in Business, Marketing, eCommerce, or a related field, or equivalent practical experience.

• 2–3+ years of experience in eCommerce or marketplace operations, including hands-on TikTok Shop experience.

• Proficiency with TikTok Shop Seller Center, including product listings, promotions, campaigns, and store performance management.

• Strong analytical and problem-solving skills, with the ability to use sales data to drive improvements.

• Excellent organization, attention to detail, and ability to manage multiple priorities independently.

• Bilingual proficiency in English and Mandarin, with strong communication and cross-functional collaboration skills.

Preferred Qualifications

• Experience in health and wellness, nutritional supplements, beauty, or other CPG industries.

• Experience managing TikTok livestream agencies, creators, or affiliate partnerships.

• Familiarity with TikTok Shop advertising tools, including GMV Max.

• Experience with Shopify, Amazon Seller Central, or other eCommerce platforms.

• Understanding of promotional profitability and inventory planning.

Salary and Benefits

• $85,000 - $100,000 yearly base salary plus performance-based bonus

• fYkwAa benefits: medical, dental, vision insurance

• 401(k) with company match

• Paid time off, paid sick leave, and holidays

• Employee discounts on company products, where available

• Free office snacks and drinks

• Free parking at the Bellevue downtown office

Pay: $85,000 - $100,000 per year plus bonus incentives. The level, job-related knowledge, skills, and experience will determine the compensation offered.

Why btc6T5s EUsZ5E?

• Work with a passionate, mission-driven team in the growing health and wellness industry.

• Take ownership of a key eCommerce channel and help grow a brand reaching millions of customers.

• Grow professionally through hands-on experience, cross-functional collaboration, and direct exposure to marketing leadership.

btc6T5s EUsZ5E is an equal opportunity employer committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other status protected under applicable federal, state, or local law.