E-Commerce Platform & Operations Lead — Boca Raton, FL

Description

Help Shape the Future of Modern Mobility

Role Overview

The E-Commerce Platform & Operations Lead is responsible for supporting the day-to-day management, optimization, and technical coordination of 2p6xY3EtJ’B KpXfwZD e-commerce websites in order to achieve the annual plan, including revenue, margin, conversion rate, average order value, operational stability, and other key e-commerce KPIs.

This position works in partnership with e-commerce leadership, digital merchandising, marketing, customer service, operations, development partners, and technology vendors to keep the company’s websites stable, accurate, optimized, and commercially effective.

The role serves as a hands-on platform and operations lead, helping translate business needs into clear requirements, supporting site enhancements, coordinating technical troubleshooting, assisting with QA, monitoring site performance, and ensuring e-commerce initiatives are executed with clarity and follow-through.

What You’ll Do

• E-Commerce Platform Operations: Support the day-to-day operation of 2p6xY3EtJ’B KpXfwZD e-commerce websites, including site updates, product launches, promotional setup, merchandising support, app coordination, issue resolution, and quality assurance.

• Shopify & Site Management: Assist with Shopify Plus configuration, theme updates, app settings, content updates, front-end site enhancements, troubleshooting, and platform improvements.

• Web Development Coordination: Work with internal and external development resources to scope site enhancements, clarify requirements, prioritize fixes, test releases, and troubleshoot technical issues.

• Site Testing & Quality Assurance: Conduct regular testing of site functionality, checkout flows, promotions, product pages, collection pages, navigation, forms, search, tracking, and customer-facing experiences.

• Technical Troubleshooting: Identify, document, escalate, and help resolve website issues, checkout errors, tracking problems, app conflicts, feed issues, integration concerns, and other operational or technical problems.

• Conversion & Customer Experience Optimization: Identify opportunities to improve product pages, collection pages, navigation, site search, merchandising, mobile usability, checkout experience, product content, and overall customer journey.

• Analytics & KPI Monitoring: Monitor key e-commerce metrics including revenue, sessions, conversion rate, average order value, units sold, margin indicators, discounting, product performance, and site behavior to identify trends, risks, and opportunities.

• Cross-Department Collaboration: Work with marketing, merchandising, customer service, operations, finance, product, and external partners to support e-commerce initiatives and resolve site-related issues.

• Vendor & App Coordination: Coordinate with technology vendors and e-commerce partners across search, reviews, personalization, customer service, analytics, tracking, accessibility, development, and other platform tools.

• Promotional & Launch Support: Support promotional execution, product launches, landing pages, discount testing, site messaging, inventory visibility, pricing accuracy, and post-launch QA.

• Project Coordination: Help manage timelines, owners, dependencies, requirements, testing, and follow-through for e-commerce projects and site initiatives.

What Success Looks Like

• Strong execution of trade marketing initiatives across channels

• Effective alignment with Sales driving improved sell-through

• Well-managed campaigns delivered on time and on budget

• Clear visibility into performance metrics and actionable insights

• Positive and productive relationships with internal and external partners

Requirements

• Shopify Plus Expertise: Experience managing Shopify Plus stores, including themes, settings, apps, checkout-related workflows, product data, site content, and troubleshooting.

• E-Commerce Operations Experience: Strong understanding of day-to-day e-commerce site operations, promotional execution, merchandising support, QA, and issue resolution.

• Technical Fluency: Ability to understand website functionality, front-end behavior, app integrations, tracking scripts, feeds, ERP/order management work flows, and common Shopify ecosystem issues.

• Web Development Knowledge: Working knowledge of HTML, CSS, Shopify themes, and basic JavaScript. Experience with Liquid is a plus.

• Conversion Optimization: Understanding of customer journey, product page optimization, collection page structure, navigation, onsite search, mobile usability, checkout experience, and CRO best practices.

• Analytics & Reporting: Ability to review e-commerce KPIs, identify trends or anomalies, and translate data into practical recommendations.

• Cross-Functional Collaboration: Proven ability to work with marketing, merchandising, customer service, finance, operations, developers, agencies, and technology vendors.

• Problem-Solving & Troubleshooting: Strong ability to diagnose issues, document problems clearly, coordinate fixes, test solutions, and communicate status to stakeholders.

• ERP & Systems Knowledge: Familiarity with ERP, OMS, fulfillment, inventory, order routing, customer service, and backend operational workflows is preferred.

• Project Management & Communication: Strong written and verbal communication skills, attention to detail, organizational discipline, and ability to manage multiple priorities at once.

• Vendor Management: Experience working with third-party e-commerce platforms, apps, agencies, and technology partners.

• Business Acumen: Ability to understand how site experience, platform stability, merchandising, promotions, traffic, conversion rate, AOV, and margin impact e-commerce performance.

Core Competencies

• Ability to reason logically and make sound decisions.

• Ability to perform under stress.

• Ability to simultaneously address multiple complex problems.

• Ability to prioritize competing requests based on business impact.

• Ability to communicate technical issues in clear business language.

• Ability to remain detail-oriented while managing multiple projects, vendors, and stakeholders.

• Ability to identify risks, escalate issues appropriately, and follow through to resolution.

• 4-year college degree in e-Commerce, Business Administration, Marketing, Digital Marketing, Information Systems, Computer Science, or a related field.

• Minimum of 5 years of experience in e-commerce operations, website management, Shopify platform management, digital product management, or a related role.

• Daily hands-on use of AI coding tools (Claude Code, Codex, etc.), Shopify theme dev and the Admin API, Git/PR workflow, and strong QA habits (mobile, webkit,accessibility )

Work Environment

Hybrid (Wednesday WFH) role based in Boca Raton, FL. Flexibility needed for BPO time zones (Central America, North Africa) and occasional site visits. Flexible hours during peak seasons and escalation events.

Equipment Used

• PC Computer

• Shopify Plus

• Microsoft Office / Google Workspace

• Analytics and reporting platforms

• Project management tools

• E-commerce, merchandising, customer service, and vendor platforms

What We Offer

A Culture Built for Growth:

We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.

Flexibility & Wellbeing

Flexible Time Away, company-paid holidays, and hybrid work flexibility.

Comprehensive Benefits

Medical, Dental, Vision, Health Savings Accounts, and wellness programs.

Invest In Your Future

401(k) company match.

Community & Connection

Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.

About qyJnkwH7Z®

qyJnkwH7Z® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase — changing modern travel forever. Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today’s global traveler. Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.

qyJnkwH7Z®

Tested By The Best. Designed For What’s Next.

qyJnkwH7Z® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.

qyJnkwH7Z® is a drug-free workplace.