Shopify and eCommerce Marketing Operations Specialist — Latin America

Shopify & eCommerce Marketing Operations Specialist

About the Role

We are looking for a highly skilled Shopify & eCommerce Marketing Operations Specialist with hands-on experience managing and optimizing an eCommerce technology ecosystem. This individual will be responsible for overseeing Shopify, Klaviyo, Triple Whale, and their integrations, ensuring all platforms work seamlessly together to support business operations, marketing performance, and revenue growth.

The ideal candidate is both technically savvy and operationally minded, capable of managing day-to-day platform activities, troubleshooting integration issues, optimizing workflows, and ensuring accurate data synchronization across systems.

Key Responsibilities

• Shopify Management: Manage and maintain the Shopify store, including product listings, collections, inventory, store settings, apps, and overall store functionality.

• Klaviyo Management: Build, manage, and optimize email and SMS marketing campaigns, automated flows, customer segmentation, and lifecycle marketing initiatives.

• Triple Whale Management: Monitor eCommerce performance through Triple Whale, analyze key metrics, build reports, track attribution, and provide actionable insights into business performance.

• Platform Integrations: Manage and troubleshoot integrations between Shopify, Klaviyo, Triple Whale, and other third-party applications and tools.

• Data Management: Ensure accurate data tracking, synchronization, and reporting across all platforms.

• Automation & Workflow Optimization: Identify opportunities to automate processes, improve operational efficiency, and streamline workflows between platforms.

• Troubleshooting: Identify and resolve technical issues related to platform configurations, integrations, tracking, and data discrepancies.

• Performance Optimization: Collaborate with marketing and operations teams to improve the overall eCommerce infrastructure and technology stack.

Requirements

• Proven hands-on experience managing Shopify stores and their underlying ecosystem.

• Strong experience with Klaviyo, including campaign management, email/SMS automation, segmentation, and integrations.

• Experience using Triple Whale for analytics, attribution, reporting, and performance tracking.

• Strong understanding of eCommerce platform integrations, APIs, webhooks, and third-party applications.

• Ability to troubleshoot technical issues and independently manage platform configurations.

• Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for improvement.

• Experience working with multiple eCommerce tools and ensuring they operate seamlessly together.

• Excellent organizational skills and ability to manage multiple priorities independently.

Nice to Have

• Experience with Shopify Plus.

• Familiarity with other eCommerce tools and applications.

• Basic knowledge of HTML, CSS, and JavaScript.

• Experience with Google Analytics 4, Meta Ads, and other marketing attribution platforms.

• Previous experience supporting fast-growing DTC or eCommerce brands.

Ideal Candidate

We are looking for someone who is a true all-around eCommerce technology specialist. This is not a role focused exclusively on email marketing, store management, or analytics. The ideal candidate should be comfortable working across all three platforms, understanding how they connect, managing their integrations, and ensuring the entire eCommerce ecosystem operates efficiently.