Project Manager — United States

Project Manager / Operations Manager

The Opportunity

We're working with a growing US-based eCommerce agency looking to appoint an experienced Project Manager / Operations Manager to oversee client project delivery, streamline internal operations and ensure the agency runs efficiently as it scales.

This is a hands-on role combining project management, resource planning, process improvement and day-to-day operational oversight.

The ideal candidate will have previous experience working within an eCommerce or digital agency environment, with a strong understanding of how agency teams operate, how client projects are delivered and how to balance multiple priorities across a fast-paced business.

Key Responsibilities:

Project Management & Delivery

• Oversee multiple eCommerce and digital projects from initial briefing through to delivery.

• Manage project timelines, deliverables, budgets and resources to ensure work is delivered on time and to a high standard.

• Coordinate cross-functional teams, including developers, designers, strategists, marketers and account managers.

• Identify potential bottlenecks, manage project risks and proactively resolve delivery challenges.

• Maintain clear communication between internal teams, senior leadership and client stakeholders.

Operations & Process Improvement

• Take ownership of day-to-day agency operations, ensuring teams are working efficiently and effectively.

• Review, implement and optimise internal workflows, systems and processes.

• Manage resource allocation, capacity planning and team workloads across multiple client accounts.

• Establish project management best practices, reporting structures and operational KPIs.

• Identify opportunities to improve productivity, profitability and overall agency performance.

• Support leadership with operational planning and scaling the business.

Team & Stakeholder Management

• Work closely with agency leadership to align project delivery with wider business objectives.

• Ensure accountability across teams and maintain visibility of project progress.

• Facilitate internal meetings, project reviews and delivery updates.

• Build strong relationships with internal stakeholders and, where required, external clients.

Experience & Skills Required:

• Proven experience in a Project Manager, Delivery Manager, Operations Manager or similar role within a digital, eCommerce or marketing agency.

• Ideally, previous experience working specifically within an eCommerce agency, managing multiple client projects and delivery teams.

• Strong understanding of eCommerce platforms such as Shopify, Shopify Plus, Magento / Adobe Commerce or BigCommerce would be advantageous.

• Experience managing multidisciplinary teams across design, development, marketing and client services.

• Strong knowledge of project management methodologies, resource planning and agency workflows.

• Commercial awareness, including project budgets, utilisation, delivery efficiency and profitability.

• Excellent organisational, communication and stakeholder management skills.

• Comfortable working autonomously in a remote, fast-paced and growing agency environment.

We're particularly interested in candidates who:

• Have progressed through project management, delivery or operations roles within an eCommerce or digital agency.

• Understand the challenges of managing multiple clients, projects and internal delivery teams simultaneously.

• Can combine hands-on project management with a broader operational and commercial mindset.

• Have experience implementing processes and systems that improve agency efficiency and scalability.

• Are proactive, organised and comfortable taking ownership in a growing business.

US-Based eCommerce Agency | Fully Remote | UK or US

Salary: $70k–$90k USD per annum