Internal Communications Specialist (Remote) — United States

Department: Expert Network – Internal Brand & Communications

Location: Remote (Pacific Time business hours required)

Role Type: Contract – 12 months (2 openings)

About Our Client

Our client is a leading global financial technology company whose tax, accounting and finance products serve millions of consumers and small businesses. Its Expert Network is a global community of 30,000–40,000 customer-facing experts, working directly for the company or through partner organizations, who help customers get the most out of its products. The Internal Brand & Communications team keeps these experts informed, prepared and engaged.

Job Description

Our client is seeking two Internal Communications Specialists to write and publish clear, accurate and engaging communications for its global Expert Network. Your main focus will be expert readiness: making sure experts have the information they need to do their jobs well, such as product updates, process and tool changes, operational announcements and customer support guidance. You will also support culture and engagement communications, including recognition programs and team-building initiatives.

Day to day, you will receive communication requests from internal stakeholders, gather information from subject matter experts, draft and edit messaging for the right audience, coordinate reviews and approvals, and publish through email and internal platforms. You can expect about 5–8 requests per week, with peak volume from January through April during tax season.

This is a hands-on writing and execution role. The team already has established brand guidelines, content standards and approval workflows, so you will work within existing frameworks rather than building a new communications strategy. You don’t need to be the subject matter expert: what matters is knowing how to get accurate information from the right people and turn it into clear, concise messaging.

Duties and Responsibilities

• Draft clear, concise and accurate internal communications that support expert readiness and customer service performance.

• Translate complex product, process and operational information into easy-to-understand messaging.

• Review incoming requests to understand the business objective and target audience.

• Gather and verify information from subject matter experts, and follow up proactively on missing or unclear details.

• Adapt messaging for different audiences across a global network (about 30 audience types).

• Follow established voice, tone, brand guidelines, and review and approval processes.

• Publish communications through email, intranet and CMS platforms.

• Partner with Product, Operations, Training, Content and enablement teams.

• Manage multiple requests and deadlines at the same time.

• Support recognition, team-building and culture communications.

• Make minor edits to visual or video content when needed.

Required Experience/Skills

• Hands-on experience in internal, employee, corporate or operational communications.

• Excellent business writing, editing and proofreading skills.

• Proven ability to simplify complex or technical information into clear, actionable messages.

• Ability to work independently, ask clarifying questions and move assignments forward with minimal supervision.

• Strong cross-functional collaboration, especially with subject matter experts.

• Experience writing audience-specific messaging within established brand voice and tone guidelines.

• Experience publishing communications through email platforms, intranets or CMS tools.

• Strong organization, prioritization and attention to detail.

• Comfort working in a high-volume communications environment.

• Ability to work during Pacific Time business hours.

Nice-to-Haves

• Experience supporting customer service or contact center organizations.

• Change or workforce readiness communications experience.

• Experience communicating with large, distributed or global employee or contractor populations.

• Familiarity with Mailchimp, WordPress or similar CMS and intranet platforms.

• Light visual or video editing with tools like Adobe Express or Canva.

• Experience using AI tools to support content development.

Education

Bachelor’s degree in Communications, Marketing, English, Journalism or a related field.

Love turning complex information into clear, useful messages? Apply now and help thousands of experts deliver great customer experiences!