Scrum Master — Minneapolis, MN

Education

• Bachelor Degree in related field

Required Skills

• 4+ years of in-depth experience in ServiceNow implementations preferably in financial domain Certified ServiceNow Implementer in CSM/FSO

• Agile Tools: JIRA, JIRA Align, JIRA Dragonboat, Version One, Confluence

• Proficiency with Jira, Confluence, and ServiceNow for delivery tracking, reporting, and change management.

• Strong understanding of the software development lifecycle, CI/CD, release readiness, and rollback planning.

• Working knowledge of APIs, batch processing, file transfers, and application dependencies.

• Experience coordinating UAT, defect triage, regression testing, and business signoffs.

• Familiarity with production monitoring, incident management, security controls, and audit requirements.

Preferred Skills

• Experience with document generation, customer correspondence, and print/email delivery platforms.

• Familiarity with cloud modernization, containers, vendor integrations, and basic SQL or API-testing tools.

• Hands-on coding is not required; the role requires the ability to translate technical dependencies and risks into actionable delivery plans.

Responsibilities

• The USBDOCs Senior Agilist / Product Delivery Lead serves as a key leader responsible for driving Agile delivery excellence while also coordinating product execution, release readiness, testing activities, governance, and stakeholder communications. This role acts as the operational bridge between business partners, product owners, engineering teams, QA teams, support organizations, and leadership stakeholders to ensure successful delivery of strategic initiatives and ongoing production support.

• The ideal candidate is an experienced Agile practitioner who can facilitate Scrum ceremonies and team maturity while also operating as a delivery manager, release coordinator, and trusted point of contact for product execution and organizational alignment.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About 4Q3h

• Founded in 1993

• Office Locations Across the U.S.

• 150+ Clients: Corporations and Government Agencies

• Employee Oriented Company

• Challenging Assignments Across the U.S.

• Continuous Professional Development

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