User Experience Designer — New York City Metropolitan Area

Job Description:

Our client is seeking a User Experience (UX) Designer to create intuitive, accessible, and customer centered digital experiences that help millions of customers complete critical online transactions with ease. In this role, you'll focus on improving self-service journeys across web and mobile channels, including billing and payments, service requests, account management, outage reporting, and energy program enrollment, and more. You'll collaborate with cross-functional teams to identify customer pain points, simplify complex processes, and deliver digital experiences that drive engagement, reduce customer effort, and improve business outcomes. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

Responsibilities

• Design and optimize end-to-end customer journeys across digital platforms, including websites and mobile applications.

• Develop wireframes, user flows, prototypes, and interaction designs to simplify complex customer experiences.

• Conduct user research, usability testing, journey mapping, and stakeholder interviews to identify customer needs and improve the overall user experience.

• Facilitate workshops, brainstorming sessions, design reviews, and collaborative working sessions with cross-functional teams.

• Ensure digital designs meet accessibility standards and provide an inclusive experience for all customers.

• Contribute to and leverage existing design systems to maintain consistency across digital platforms.

• Analyze the effectiveness of UX improvements and continuously refine designs based on customer feedback, analytics, and business results.

• Collaborate with business partners, product teams, and technical stakeholders to translate business requirements into effective design solutions.

Qualifications

• Bachelor's degree in UX Design, Human-Computer Interaction, Psychology, Information Science, Digital Design, or a related field.

• 5+ years of professional experience designing websites, digital products, applications, or customer-facing online experiences.

• Demonstrated experience improving transactional workflows, including online payments, forms, registrations, service requests, and account management.

• Proficiency with UX design and prototyping tools such as Figma, Adobe XD, or similar platforms.

• Experience conducting user research and translating findings into actionable design improvements.

• Strong understanding of accessibility best practices and WCAG guidelines.

• Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively with both technical and non-technical stakeholders.

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