Senior User Experience Designer — New York City Metropolitan Area

UX Designer, Digital Customer Experience With Research Experience

Hybrid in Union Square

Energy Company is seeking a User Experience (UX) Designer to create intuitive, accessible, and customer-centered digital experiences that help millions of customers complete critical online transactions with ease. In this role, you'll focus on improving self-service journeys across web and mobile channels, including billing and payments, service requests, account management, outage reporting, and energy program enrollment, and more.

You'll collaborate with cross-functional teams to identify customer pain points, simplify complex processes, and deliver digital experiences that drive engagement, reduce customer effort, and improve business outcomes.

What You'll Do

• Design and optimize end-to-end customer journeys across Con Edisons digital platforms.

• Create wireframes, user flows, prototypes, and interaction designs that simplify complex customer experiences.

• Conduct user research, usability testing, journey mapping, and stakeholder interviews to uncover customer needs and inform design decisions.

• Facilitate workshops, design reviews, brainstorming sessions, and collaborative working sessions with cross-functional teams.

• Ensure designs meet accessibility standards and support an inclusive digital experience for all customers.

• Contribute to, and leverage design systems, to maintain consistency across digital properties.

• Measure the impact of UX improvements and continuously iterate based on customer insights and business results.

What We're Looking For

Bachelor's degree in UX Design, Human-Computer Interaction, Psychology, Information Science, Digital Design, or related field.

• 5+ years of experience designing websites, digital products, applications, or customer-facing online experiences.

• Experience improving transactional workflows such as payments, forms, registrations, service requests, account management, or other conversion-focused experiences.

• Proficiency with UX and prototyping tools such as Figma, Adobe XD, or similar platforms.

• Experience conducting user research and translating findings into actionable design improvements.

• Knowledge of accessibility best practices and WCAG guidelines.

• Strong communication and collaboration ZUYuJZ with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience working in utilities, energy, financial services, healthcare, telecommunications, or other regulated industries.

• Familiarity with agile product development environments.

• Experience working with CMS platforms such as Sitecore or SharePoint is a plus.

• Familiarity with analytics and customer behavior tools such as Google Analytics, Adobe Analytics, Hotjar, or similar platforms preferred.