Senior Business Systems Analyst — Durham, NC

p2r5S ghVkUZccx is seeking a Senior Business Systems Analyst to join a leading organization in the healthcare industry. The Senior Business Systems Analyst will support and enhance CareRadius applications by leading configuration efforts, gathering business requirements, developing technical solutions, and partnering with stakeholders to optimize system performance and operational effectiveness. This position is remote with occasional travel to Durham, NC.

Responsibilities for the Senior Business Systems Analyst:

• Configure and maintain CareRadius components including user-defined fields, assessments, code tables, workflows, alerts, and member-focused program functionality.

• Build and maintain system-generated communications and letters to support business operations.

• Develop and maintain SQL scripts to support data loads, reporting, and backend configuration management.

• Serve as a liaison between business stakeholders and IT teams to develop effective technical solutions.

• Analyze complex business and system requirements and translate needs into functional specifications.

• Provide advanced production support, troubleshooting, and root cause analysis for system and application issues.

• Coordinate user support activities, service requests, and issue resolution efforts.

• Lead business analysis activities for projects, enhancements, upgrades, and process improvement initiatives.

• Coordinate business testing efforts and ensure solutions meet documented requirements.

• Perform impact assessments, evaluate risks, and provide recommendations for system and process improvements.

• Support software upgrades, security updates, and architectural enhancements impacting supported applications.

• Implement configuration changes that improve system performance, user experience, and operational efficiency.

Qualifications for the Senior Business Systems Analyst:

• Bachelor’s degree required; advanced degree preferred.

• 5+ years of experience in business systems analysis, healthcare applications, or a related field.

• 7+ years of relevant experience may be considered in lieu of a degree.

• Hands-on experience configuring and supporting CareRadius applications.

• Strong SQL scripting and data analysis experience.

• Experience gathering business requirements and developing functional specifications.

• Knowledge of software testing methodologies and business process optimization.

• Ability to collaborate effectively with business partners, technical teams, and project stakeholders.

• Strong analytical, problem-solving, and communication skills.

Compensation & Benefits for the Senior Business Systems Analyst:

• Salary range of $89,174 - $142,679 annually.

• Medical, dental, and vision insurance.

• Flexible work environment focused on collaboration and work-life balance.

Keywords: Senior Business Systems Analyst, CareRadius, SQL, Business Analysis, Healthcare Technology, System Configuration, Requirements Gathering, Functional Specifications, Application Support, Testing, Process Improvement, Data Analysis