Technical Writer — Arlington, VA — LinkedIn — 4490797156

Job Description

Everforth cNe is seeking a Technical Writer to work in a HYBRID setting out of our Arlington, VA office.

cNe is seeking a detail-oriented and skilled Technical Writer/Editor to support the CISA Continuous Diagnostics and Mitigation (CDM) Data Services Program. This program strengthens the cybersecurity of government networks through risk-based, cost-effective solutions. This position plays a key role in developing, maintaining, and delivering high-quality technical documentation that supports program objectives, enhances knowledge sharing, and ensures consistency and accuracy across technical communications.

The Technical Writer/Editor will serve as a member of the Information Management (IM) Team, a shared-service team covering Knowledge Management, Training, and Communications & Content. Working collaboratively with development engineers, product owners, clients, and stakeholders, this individual will translate complex technical information, including ambiguous customer and engineering requests, into clear, accurate, polished, and standards-compliant deliverables. This role also requires validating the completeness, accuracy, and reliability of supporting technical information, including engineering inputs, tickets, and release notes. Operating within a SAFe environment, the Technical Writer/Editor will support sprint, increment, and release activities by ensuring documentation is developed, reviewed, and maintained in alignment with evolving program requirements and established documentation standards.

• Write and edit technical content — reports, user manuals, user guides, quick-start guides, graphics, briefings, presentations, SOPs, and cybersecurity plans — while adhering to established formatting and documentation templates, Style Guide, and Communications Guide, even when source material is incomplete or inconsistent

• Produce documentation on tight turnarounds, balancing speed with accuracy as sprint, increment, and release schedules shift

• Work directly with development engineers, product owners, and stakeholders to capture how features, data flows, and services work, using stories, acceptance criteria, demos, and short interviews, and then converting that input into system descriptions, process write-ups, release notes, and runbook-style content

• Decipher ambiguous or incomplete customer and stakeholder requests, asking the right clarifying questions to turn vague asks into clear, actionable documentation requirements

• Develop outlines and drafts for review and approval, ensuring final documents meet program and compliance requirements

• Research and gather technical or background information from documentation, SMEs, and project personnel to support deliverable content

• Track down and verify engineering input on Jira tickets and work items, following up with engineers as needed to confirm their portions are complete, accurate, and ready for inclusion in release notes and other documentation

• Own and maintain documentation in Confluence, including page structure, templates, labels, and navigation, ensuring content stays organized, consistent, and easy to find

• Review, update, and maintain cybersecurity policies, guidance documents, directives, templates, standards, and procedures to keep all documentation current — while flagging outdated or rigid templates that no longer serve the content

• Act as a technical editor between release cycles, reviewing and editing other program content such as training materials, stakeholder communications, briefings, and Knowledge Management content for both technical accuracy and clarity

• Identify documentation gaps or process breakdowns and proactively propose practical fixes, contributing to continuous process improvement

• Collaborate on standardizing processes and deliverables, bringing structure to recurring documentation needs without sacrificing flexibility when priorities change

• Track documentation coverage, freshness, and usage, and share updates on documentation health as needed

• Manage multiple deliverables and competing deadlines with strong personal organization, follow-through, and accountability for your own work products

• Work independently and proactively, exercising initiative to resolve issues before they become blockers, while also functioning effectively as part of a team

• Perform additional duties as assigned

Salary Range: $74,000 - $112,000

General Description Of Benefits

Required Skills

• US Citizenship with an ability to obtain a Public Trust Clearance

• Bachelor's degree in English, communications, technical communication, computer science, or a related field, or equivalent experience

• 5+ years of technical writing experience

• Excellent written and oral communication, strong interpersonal skills, and a proactive, self-motivated work ethic

• Strong organizational skills and demonstrated accountability for deliverables and deadlines

• Ability to work independently, synthesizing information from multiple (sometimes conflicting) sources

• Comfort working within rigid or templated documentation standards while identifying where those templates fall short

• Ability to manage fast turnaround times and adapt quickly to shifting priorities

• Skill in interpreting unclear or incomplete customer/stakeholder requests and translating them into actionable documentation

• Experience coordinating with engineers or SMEs to confirm ticket/work completion before finalizing release documentation

• Strong problem-solving skills, with a track record of identifying issues and driving them to resolution

• Ability to learn complex technical and data topics quickly and explain them plainly in writing

• Experience supporting documentation development with input from architects, engineers, and SMEs

• Working knowledge of Agile and SAFe processes, including documenting within sprints and program increments

• Working knowledge of Confluence and Jira, including building and maintaining pages, templates, labels, and ticketing system

• Extensive knowledge of MS Word and PowerPoint; experience with MS Excel

• Excellent analytical skills

Desired Skills

• Active DHS clearance a plus

• Prior DHS experience and DHS Entry on Duty (EOD)/Suitability

• 7+ years authoring, revising, and editing documentation, preferably cybersecurity-related

• Experience with MS Teams, MS Forms, SharePoint, and Adobe Acrobat

• Experience with Jira, including linking documentation to stories, epics, and releases, and tracking ticket status and engineering completion

• Basic project management skills (time, risk, and communications management)

• Experience managing a documentation backlog amid competing priorities

• Experience supporting large federal programs ($200M+)

• Experience in applying Section 508 accessibility requirements to technical documentation, including MS Word, PDF, PowerPoint, and other digital content

• Experience with SDLC and frameworks such as SAFe Agile or SAFe certification

• Demonstrated initiative in driving process improvements for documentation workflows and release note quality

• Experience with docs-as-code or diagramming tools (e.g., Git, ••••••••) and screen capture/walkthrough tools for user guides

• Experience using AI-assisted drafting tools responsibly, with human verification of technical accuracy

#EverforthECS1

kFz Nvw4Qcp LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth cNe is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We Value

• Attracting and developing top talent and high-performing teams

• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth cNe!