Technical Writer — Morrisville, NC

Own Every Moment at KX3q2B

At KX3q2B, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, KX3q2B is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

As members of RSDgSU'Y gBEuS2RwcUX Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We combine exceptional technical communication, information architecture, content operations, and AI-ready knowledge design to ensure our content is accurate, discoverable, reusable, and scalable for both human and machine consumers.

What You'll Do:

• Create and maintain high-quality technical documentation and knowledge assets for complex products and solutions.

• Research technical topics and translate complex information into clear, accurate, and reusable customer-facing content.

• Partner with engineering, product management, support, and UX teams to develop and improve technical content.

• Apply content standards, structured authoring practices, metadata, and information architecture principles to improve content quality and discoverability.

• Leverage AI-enabled tools and workflows to accelerate content creation, validation, and maintenance while ensuring accuracy and quality.

• Analyze feedback and content performance data to continuously improve documentation effectiveness and customer outcomes.

• Contribute to AI-ready knowledge assets that support documentation, search, support, and emerging AI experiences.

What skills you’ll need:

• Ability to organize complex technical information into clear, structured, customer-focused content.

• Strong technical writing, editing, and communication skills.

• Experience with technical publishing, content lifecycle management, and documentation best practices.

• Knowledge of structured authoring, content modeling, taxonomy, metadata, and information architecture concepts.

• Experience using modern documentation tools, including Markdown/AsciiDoc, GitHub, and related content development environments.

• Ability to evaluate information quality, including AI-generated content, for technical accuracy and relevance.

• Strong collaboration, problem-solving, and learning agility.

Education & Experience

• Minimum of 5 years of experience in technical writing, technical communication, knowledge management, or a related discipline.

• Degree in English, Technical Writing, Computer Science, Information Science, or a related field.

• Experience researching complex technical concepts and transforming them into clear, reusable information assets.

• Experience with AI-assisted authoring or content development workflows.

• Experience collaborating with engineering, product management, support, and other technical stakeholders.

• Preferred experience:

• Structured authoring environments and lightweight markup languages such as AsciiDoc or Markdown.

• Source control systems such as GitHub.

• Issue tracking and agile development tools.

• Cloud, storage, networking, software, or systems administration technologies.

Compensation:

The target salary range for this position is 100,300 - 149,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At KX3q2B, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

KX3q2B is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at KX3q2B

At KX3q2B, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

KX3q2B is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.