ServiceNow ITOM Developer — Plano, TX

Job Title: ServiceNow ITOM Developer

Location: Tempe, Arizona | Plano, Texas | Hartford, Connecticut | Raleigh, North Carolina | Richardson, Texas

Job Type: Permanent

Job Description:-

⦁ ServiceNow Discovery, MID Server configuration, Discovery Patterns & Sensors, Identification & Reconciliation Engine (IRE), CMDB and CSDM – hands-on implementation and Troubleshooting experience

⦁ Experience and proven specialization in design and hands-on implementation of ServiceNow ITOM – Discovery, Service Mapping, Event Management and Orchestration with deep understanding on IT Infrastructure.

⦁ Experience in design and implementing CSDM framework and CMDB

⦁ Strong hands-on experience implementing and supporting ServiceNow Discovery. Expertise with MID Server configuration, Discovery Patterns, Sensors, Identification & Reconciliation Engine (IRE), and CMDB health.

⦁ Experience in integrating, discovering and managing AWS, Azure, GCP cloud resources within ServiceNow CMDB.

⦁ Cloud resources integration and discovery – AWS, Azure, and GCP resources within ServiceNow CMDB

⦁ Python scripting – for automation and tooling

⦁ Cloud infrastructure concepts & networking – general cloud/networking knowledge

⦁ AI-assisted development tools – GitHub Copilot, ServiceNow AI tools, GenAI coding assistants

Preferred Skill and Experience:

⦁ ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Orchestration)

⦁ Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation/parsing

⦁ ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired

⦁ Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

⦁ Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary experience a plus

⦁ AWS experience -extensive AWS expertise is a plus

⦁ Experience with enterprise-scale ServiceNow deployments