Senior ServiceNow ITOM Discovery & Cloud Integration Engineer — United States

About the Job

Role: Senior ServiceNow ITOM Discovery & Cloud Integration Engineer

Location: Remote

Employment Type: Contract

Duration: 6–12 Months

Status: Accepting Candidates

About the Role

We are seeking an experienced Senior ServiceNow ITOM Discovery & Cloud Integration Engineer to support enterprise discovery, cloud integrations, and CMDB data quality initiatives. The ideal candidate will have strong hands-on expertise in ServiceNow ITOM Discovery, AWS, Kubernetes, and advanced troubleshooting.

Key Responsibilities

• Configure, maintain, and troubleshoot ServiceNow ITOM Discovery, including Horizontal Discovery, MID Servers, discovery schedules, and patterns.

• Implement and support AWS and Kubernetes integrations, including Amazon EKS.

• Troubleshoot SSH/WMI connectivity issues, discovery failures, and cloud inventory collection.

• Support Service Graph Connector for AWS and Kubernetes Visibility Agent integrations.

• Resolve OAuth and authentication issues affecting discovery and integrations.

• Troubleshoot the Identification and Reconciliation Engine (IRE), multi-source identification, and source reconciliation.

• Monitor discovery coverage, identify errors, and improve discovery health and data accuracy.

• Develop and maintain health dashboards, automation, and error-reduction processes.

• Apply scripting and advanced troubleshooting techniques to improve discovery reliability and operational efficiency.

Required Qualifications

• Strong hands-on experience with ServiceNow Discovery and IT Operations Management (ITOM).

• Proven experience integrating ServiceNow with AWS and Kubernetes/EKS environments.

• Experience configuring and troubleshooting Horizontal Discovery, MID Servers, discovery schedules, and patterns.

• Knowledge of Service Graph Connector for AWS, cloud inventory, and Kubernetes Visibility Agent.

• Experience troubleshooting SSH/WMI connectivity, OAuth, authentication, and cloud discovery failures.

• Strong understanding of IRE, CMDB identification and reconciliation, and multi-source data management.

• Scripting skills and experience with automation and complex technical troubleshooting.

Compensation

Estimated Hourly Rate: $75–$80/hr (W-2)

Final compensation within this range will depend on skills, experience, and interview results.