Communications Manager — Omaha, NE

Location

This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s My6pX2 office location. Scooter’s My6pX2 is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE. Relocation is not available for this role.

Description

As Communications Manager, you will be a member of the Communications team that connects our brand, mission, values, team members, and franchisees to internal and external audiences. You will design and execute operational and brand updates that drive success across support center, supply chain hubs, and stores, in alignment with our enterprise strategic priorities.

You will own the content, messaging, distribution, and effectiveness of communication channels across the organization, ensuring information is clear, timely, actionable, and tailored to the right audiences. Success in this role requires strong project management, strategic communications, and cross-functional partnership skills, with the ability to manage multiple priorities and drive initiatives from concept through execution. The ideal candidate is an organized, innovative, and detail-oriented communicator who thrives in a fast-paced environment and can translate business priorities into impactful communications that support team members, franchisees, and organizational goals.

Essential Duties and Responsibilities

• Write, edit, and distribute company messaging across internal and external communication channels

• Manage communication distribution channels to deliver timely, accurate, and relevant information to intended audiences.

• Oversee communication calendars and projects to support communication needs and campaigns across the system.

• Partner with Operations, Marketing, Training, and other business teams to identify communication needs and develop supporting content and materials.

• Track communications performance and audience engagement, and use data and analytics to improve communication effectiveness.

• Partner with IT to maintain audience databases that support accurate, targeted communication distribution.

• Support communication events, including town halls, systemwide meetings, webinars, and other live or recorded events.

• Maintain knowledge of company policies, priorities, and initiatives, and ensure communications follow company brand and editorial guidelines.

• Preferred candidates can produce high-quality and engaging storytelling content (photo, video, and/or graphics) as needed, that effectively support communications

• Perform other duties as assigned.

Qualifications

• Bachelor’s degree (Communications, Journalism, Public Relations preferred, or in a related area with demonstrated proficiency in Communications).

• A minimum of 5+ years of communications experience, including content development, communications execution, and project coordination and planning.

• Excellent written and verbal communication skills, with proven writing and editing ability across communication channels.

• Ability to manage multiple projects, adapt to changing priorities, and meet tight deadlines.

• Highly computer literate with capability in email, Microsoft Office, CRM or internal communications platforms, and related business and communication tools.

• Preferred candidates can create effective multimedia assets in a professional setting, including through the use of professional photo/video production equipment and editing software (Adobe Creative Suite)

• Experience creating audience-focused content for email, newsletters, intranet articles, and other media, including photography, video, and/or graphics as needed.

• Creative mindset with the ability to translate communications strategy into engaging content and effective delivery.

• Meticulous attention to detail.

• A portfolio of work available for review.

• Team-oriented and able to work in a collaborative environment

• Ability to travel 10% of the time

• Ability to pass pre-employment background and drug screening

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.