Marketing Operations & MLR Specialist — United States

About the Role

CND Life Sciences is seeking a Marketing Operations & MLR Specialist to manage its marketing material review and approval processes. The role serves as the primary operational owner of Veeva Vault PromoMats and coordinates the Medical, Legal, and Regulatory (MLR) review process from initial submission through review, revision, approval, release, and expiration.

You will also maintain marketing references and approved claims, oversee MLR reporting and process improvements, and provide project management support for Marketing initiatives. The position requires strong organizational skills, attention to detail, proactive communication, and the ability to manage multiple priorities in a regulated environment.

Key Responsibilities

• Serve as the day-to-day operational owner and primary point of contact for Veeva Vault PromoMats.

• Manage the complete promotional material workflow, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration.

• Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders.

• Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items.

• Monitor material status and communicate progress, outstanding actions, risks, and next steps.

• Maintain version control, metadata, approval documentation, and final approved records.

• Coordinate the release and expiration of approved materials.

• Work with Veeva Managed Services and internal stakeholders to address system updates, workflow issues, enhancements, and process improvements.

• Troubleshoot day-to-day PromoMats issues and coordinate their resolution.

• Maintain PromoMats processes, documentation, and best practices, serving as an internal resource for users.

• Develop and maintain MLR reports covering material volume, review status, cycle times, timelines, and other relevant metrics.

• Identify process trends, bottlenecks, and opportunities to improve efficiency and effectiveness.

• Recommend and implement process improvements with Marketing and cross-functional teams.

• Monitor compliance with established MLR processes and timelines, escalate recurring issues, and provide leadership with updates on activity, performance, priorities, and improvement opportunities.

• Own and maintain the centralized marketing references and claims library, including source documentation, approved claims, and supporting substantiation.

• Maintain visibility into approved claims, supporting evidence, limitations, and applicable requirements.

• Help Marketing and cross-functional teams identify appropriate references and previously approved claims for new or updated materials.

• Support the planning and execution of Marketing initiatives and cross-functional projects.

• Develop and maintain project plans, timelines, milestones, deliverables, and action items.

• Coordinate activities across internal teams and external partners to keep projects on schedule.

• Schedule and facilitate project meetings and working sessions.

• Prepare agendas, organize materials, document decisions, and distribute meeting notes and action items.

• Provide project status updates and communicate progress, risks, dependencies, and next steps.

• Coordinate the production, printing, and distribution of approved marketing materials with Logistics and external vendors.

• Monitor material inventory and upcoming requirements.

• Coordinate vendor production specifications, timelines, and deliverables.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.

• 3–5 years of experience in marketing operations, project management, marketing, communications, or a related field.

• Strong project management skills, including developing project plans, managing timelines, tracking deliverables, and keeping projects moving.

• Excellent written and verbal communication skills.

• Strong organizational skills and exceptional attention to detail.

• A proactive and dependable approach, with strong follow-through and the ability to anticipate needs.

• Ability to manage multiple priorities and projects in a fast-paced environment.

• Strong interpersonal and collaboration skills.

• Proficiency with project management and business tools such as Asana, Microsoft Office, Salesforce, and related platforms.

Preferred Qualifications

• Experience in healthcare, diagnostics, or life sciences.

• Experience managing or coordinating MLR review and approval processes is strongly preferred.

• Experience with Veeva Vault PromoMats is strongly preferred.

Compensation & Benefits

• Annual base salary: $70,000–$75,000.

• Annual bonus: 8%.

• Full-time, exempt position.

• Medical, dental, and vision insurance.

• Short-term disability (STD) and long-term disability (LTD) coverage.

• Life and AD&D insurance.

• 401(k) with employer match.

• Career advancement opportunities and support for work-life balance.

• Relocation expenses are not covered.

Work Location & Travel

• Remote work or work from CND Life Sciences’ Scottsdale, Arizona headquarters.

• Headquarters address: 9165 E Del Camino Dr, Suite 101, Scottsdale, AZ 85258.

• Travel: 25%; occasional travel may be required for conferences or marketing events.

• The role involves a combination of seated and standing work and the use of standard office equipment, including copiers, scanners, and PDF tools.

About CND Life Sciences

CND Life Sciences is focused on advancing care for patients who may be diagnosed with neurodegenerative diseases. Its founders, with backgrounds in research and clinical care, established the company to identify key pathological markers in the peripheral nervous system through skin testing.

The company emphasizes scientific quality, patient-first care, clinician-focused work, continuous improvement, and respect for employees, customers, partners, and suppliers.

Equal Employment Opportunity

CND Life Sciences is an Equal Opportunity Employer. The company is committed to diversity and an inclusive workplace and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.