Digital Communications & UX Specialist — Jackson, MS

Technical Communications & Creative Services Specialist/ Digital Communications & UX Specialist

12+ Months Contract

100% Onsite required

Jackson, MS 39202

Responsibilities:

Project Management and Collaboration

• Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.

• Lead cross-functional meetings to discuss projects, tasks, and process documentation.

• Internal and external agency communications, both written and verbal.

• Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.

• Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.

• Develop dashboards and monitoring tools for users to track project and/or task progress.

Digital Communications and Design:

• Concept, design, and produce print and digital collateral – such as infographics, presentations, whitepapers, eBooks, etc. – while adhering to industry and agency brand standards

• Manage and create engaging content for websites, social media platforms, and other digital assets

• Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics

• Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.

• Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.

• Bachelor’s degree or higher in related field (such as Information Services, English, Communications, etc.)

• Effective communication, organizational, and time management skills. 7+ years

• Strong Technical writing writing, editing, and visual communication skills; adaptive style for different platforms and audiences. 7+ years

• Proficiency in process optimization and internal documentation. 7 years

• Ability to work independently as well as collaboratively within a team. 7 years

• Professional experience in graphic design, digital media, or communications. 5-7 years

• Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet,Confluence, Lucidchart, SAP Business Network. 5-7 years

• Experience with communications related to child welfare is a big plus

• Experience with accessibility standards (WCAG). 5-7 years

• Experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years

• Knowledge of User Experience (UX) design. 5-7 years