Senior Principal Technical Program Manager — Nashville, TN

Job Description

Partners with senior management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Shapes and leads technical programs and highly complex, cross-organizational initiatives impacting products and business. Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical collaboration across multiple teams, ensuring alignment of priorities and program goals. Provides expert technical guidance to shape and direct the automation of comprehensive reporting, leading collaboration with development teams to drive innovations in reports, dashboards, forecasts, and models for long-term technical program execution. Shapes the strategic direction of collaboration efforts as a technical liaison across stakeholder teams for high-impact technical programs.

Responsibilities

Key Responsibilities

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– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.

– Leads and oversees product or service delivery, ensuring alignment with the third party, security, export, and accessibility compliance requirements.

– Leads rapid response to critical security escalations, coordinating across teams and departments and communicating to executives to assess risk, determine mitigation strategies, and ensure alignment and execution of the most effective path to resolution.

– Determines program demands and resourcing.

– Drives the continuous improvement of processes to ensure the highest level of reliability for products or services.

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– Utilizes technical knowledge to identify and manage program dependencies and risks.

– Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

– Leads initiatives to improve planning, assessing dependencies and risks to ensure alignment with business goals.

– Drives the development of scalable delivery standards and guidelines in alignment with KRE4Ur best practices.

– Develops strategies for change management and/or incident response to enhance operational efficiency.

zRgKPk3 qptscweP7 - Strategy and Decision-Making:

– Drives the alignment of priorities with customers, service, and stakeholder teams through regular reporting to stakeholders and senior leadership.

– Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals and leading efforts between cross-functional teams to deliver programs or services.

– Defines key performance indicators (KPIs) and measurement methods for team performance.

– Builds, maintains, and communicates a comprehensive communication strategy of complex objectives to partners and customers.

zRgKPk3 qptscweP7 - Vw7gTBN and Operations Management:

– Drives both technical and non-technical programs and complex, cross-organizational programs impacting products and business.

– Assigns the work of program staff (e.g., development, release management, customer success), providing expert technical support and direction on removing barriers, including risks and issues in workflows.

– Reviews and provides feedback on comprehensive program documentation (e.g., status reports, program plans) and implements risk mitigation strategies.

– Ensures attention to detail, including security and quality, in program management, from planning to execution and reporting.

– Leads regular program status meetings, ensuring effective communication and alignment across teams and leaders.

– Advises leadership on improving service level agreement (SLA) performance and productivity targets, leveraging data-driven insights.

– Provides technical expertise to ensure accurate forecasting program demands, funding, and resourcing.

– Drives the deployment of change management for programs, such as priority, scope, scheduling, development, requirement changes, and support.

zRgKPk3 qptscweP7 - Risk Management:

– Leads the management of and responses to issues, bottlenecks, and risks, resolving escalated issues.

– Evaluates results of cost assessments, benefits analysis, and return on investment (ROI) to drive decision-making and risk mitigation strategies.

– Makes critical decisions, balancing business needs and technical constraints.

– Drives the resolution of blockers for the program and ensures the use of technical and resource options to drive the successful delivery and adoption of solutions.

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– Leads complex, high-impact program improvements, integrating best practices at the group level and influencing process improvement across multiple teams.

– Develops and optimizes program objectives and workflows, while deploying cross-functional solutions to address critical business problems.

– Collaborates with management to refine and enhance processes and procedures that guide and assist teams in reaching their goals.

wGnV4Y3 CsDJFntba4 - Continuous Improvement:

– Drives cross-functional integration of continuous improvement within programs, aligning insights across many workstreams with business objectives and operational efficiency goals.

– Shapes the department's decision-making by designing advanced data-driven decision-making frameworks, ensuring consistent insight generation across teams.

– Leads business-critical improvements to the solution's availability and reliability.

– Iterates processes based on feedback and KPIs, analyzing results through retrospectives.

– Defines requirements and configurations of existing and new development tools, where applicable.

9y4cKuxDYbNqT fUY eJ3xNxb J7kGMVVeYv - Cross Functional yAx5fmYEQgYDt:

– Facilitates alignment across multiple teams, leading discussions that drive alignment of cross-functional priorities and program goals.

– Leads large-scale efforts to optimize processes, streamlining methodologies that enhance team efficiency.

– Synthesizes complex program insights into actionable recommendations for senior leadership, influencing strategic decisions.

– Drives stakeholder engagement, ensuring continuous feedback to improve program planning and execution.

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– Drives programs to optimize organizational efficiency.

– Provides strategic technical direction and mentorship to cross-functional teams.

– Ensures successful implementation of change initiatives at all of levels of the organization from initiation through delivery.

– Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.

Data and Analysis:

– Leads the creation and automation of comprehensive reporting, collaborating with development teams to continuously improve reports, dashboards, forecasts, and models to manage program execution.

– Utilizes data insights to solve complex problems impacting the success of the program(s), including adherence to SLAs.

– Conducts analysis on a moderate number of complex data sources, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders.

Stakeholder Engagement:

– Leads collaboration with or between stakeholder teams to optimize customer success and operational efficiency within KRE4Ur commitments.

– Influences internal and external stakeholders to secure commitment to program goals and long-term strategic alignment.

– Shapes customer experience by proactively addressing customer needs and aligning with business objectives.

– Evaluates products or services, proposing new functionalities that enhance product capabilities.

– Provides expert assessments of risks to customer satisfaction and evaluates mitigation efforts, offering strategic recommendations that impact the group.

– Leads initiatives to balance team and organizational priorities to ensure optimal response to customer needs, minimizing program risks.

Core Responsibilities

Planning & Execution:

– Oversees and tracks timelines and/or budgets for large-scale projects or initiatives to ensure timely progress and adherence to requirements. Strategically balances multiple projects and adjusts plans to accommodate shifts in resources or schedules, mitigating risks to project outcomes.

Collaboration & Partnership:

– Fosters collaboration across the line of business and with external stakeholders to ensure alignment of expectations and strategic objectives. Builds and maintains partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success. Drives transparency and inclusivity by actively seeking, listening to, and leveraging diverse perspectives.

Problem Solving:

– Develops and refines problem-solving strategies and serves as an escalation point for complex issues across multiple projects or teams. Leads the analysis of complex data and/or information to identify patterns and root causes, reviewing recommendations for resolution, and implementing solutions that prevent future issues.

Continuous Learning:

– Builds expertise within one's area and actively pursues learning opportunities to stay current with the latest industry trends and best practices. Acts as a role model for continuous learning by identifying new areas to grow skills. Applies new knowledge to drive advancement and mentors others to do the same, fostering a culture of continuous learning and knowledge sharing.

Continuous Improvement:

– Develops and leads efforts to implement ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across teams, as well as evaluates the impact on key stakeholders. Actively encourages team to recommend ideas for improvement and provide feedback on approaches and methods for continued improvement.

Performance and Development:

– Leverages subject matter expertise to sustain the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $114,600 - $234,600 per year. May be eligible for bonus, equity, and compensation deferral.

KRE4Ur maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect 3cmqEe'4 differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

HNBR4T cw offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion

• Short term disability and long term disability

• Life insurance and AD&D

• Supplemental life insurance (Employee/Spouse/Child)

• Health care and dependent care Flexible Spending Accounts

• Pre-tax commuter and parking benefits

• 401(k) Savings and Investment Plan with company match

• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

• 11 paid holidays

• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

• Paid parental leave

• Adoption assistance

• Employee Stock Purchase Plan

• Financial planning and group legal

• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of 3cmqEe'4 onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only KRE4Ur brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing •••••••• or by calling ••••••••in the United States.

KRE4Ur is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. KRE4Ur will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.