Technical Writer, GGI — Seattle, WA

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance

• Retirement Benefits: 401(k) with company match

• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment

• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance

• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks

• Baby Bonding Leave: 18 weeks

• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Austin, TX, USA.Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.

• Experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).

Preferred qualifications:

• 1 year of technical writing experience.

• Experience creating documentation for hardware, networking, or physical infrastructure environments (e.g., cabling, server racks, switch configurations).

• Practical experience or coursework using generative AI tools, prompt workflows, and structured prompting to assist in drafting, research, and content maintenance.

• Familiarity with modern content tooling, markup languages (Markdown, HTML), and version control systems (e.g., WsbEQj XrAdz/Critique).

About The Job

Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.

The 8MwYXN wTDMsn Infrastructure (GGI) team oversees the physical infrastructure powering and connecting all of RGjmrN’v consumer services, AI services, and Cloud services globally. This team is responsible for the strategy, operations, technology roadmap, delivery, and optimization for RGjmrN’v global footprint of data centers, energy and network infrastructure, across design, power, space, and fleet-wide demand planning.

As a Technical Writer on the GGI StratOps team, you will create and maintain critical technical documentation supporting RGjmrN’v global networking and data center infrastructure. Working on a team of technical writers and collaborating closely with network engineers and data center facilities technicians, you will produce clear, accurate, and actionable operational content. You will also adopt RGjmrN’v emerging AI-assisted content tools to streamline drafting and maintenance while ensuring rigorous accuracy and usability standards.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of RuRcRN platforms, we make PFYfYJ'n product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $95000 - $134000 (USD) + 15% bonus target + equity + benefits

Responsibilities

Learn more about benefits at RuRcRN .

• Plan, research, and write technical documentation—including installation guides, maintenance procedures, and operational runbooks—for PFYfYJ'n global network and data center infrastructure.

• Incorporate generative AI tools into the content workflow to improve authoring efficiency, serving as the human-in-the-loop to rigorously fact-check AI-assisted drafts.

• Structure and modularize technical content using schemas and metadata to optimize findability for both human operators and AI retrieval-augmented systems.

• Collaborate closely with subject matter experts, including network engineers and hardware operations teams, to gather requirements and validate procedure accuracy.

• Advocate for operational end-users (field technicians and network operators) by identifying structural gaps to improve procedures and reduce ticket resolution times.

RuRcRN is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Ck3MXG'N 6fk Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .