Site Reliability Engineer 2 — Nashville, TN

Job Description

The Topology Scaling team is responsible for deploying new capacity, new designs, establishing network connectivity for new (7sDXZ6 4Y8xt Infrastructure) OCI regions, and enabling compute connectivity for child sites. This includes building and managing data center fabrics, edge networks, backbone, fiber metro networks, and supporting multi-cloud initiatives.

As a Site Reliability Engineer, you will apply software engineering, systems engineering and networking practices to improve the reliability, availability, performance, and scalability of OCI’s global cloud network. You will develop automation, strengthen observability, and reduce operational toil across infrastructure connecting network devices and millions of servers worldwide.

You will own reliability throughout the infrastructure lifecycle—from architecture and deployment through production operations, upgrades, and incident response. Working with network engineering, software development, and program management teams, you will build repeatable deployment processes, improve operational readiness, and deliver resilient infrastructure at scale.

Key Responsibilities

• Design, deploy, and operate highly available global network infrastructure, incorporating resilience, fault isolation, and recovery into architecture and implementation.

• Define and monitor service-level indicators and objectives (SLIs/SLOs), using reliability metrics to prioritize improvements and guide operational decisions.

• Develop automation and tooling for provisioning, configuration management, validation, upgrades, and recovery to reduce manual work and deployment risk.

• Build monitoring, telemetry, and actionable alerting to detect service degradation and accelerate diagnosis and recovery.

• Participate in on-call rotations, lead incident response, and serve as an escalation point for complex infrastructure and connectivity issues.

• Lead blameless post-incident reviews, identify contributing factors, and drive corrective actions that prevent recurrence.

• Improve change safety through automated prechecks, staged rollouts, post-change validation, and tested rollback procedures.

• Plan capacity and evaluate performance to support growth, regional expansion, and changing workload requirements.

• Create and maintain runbooks, operational procedures, and troubleshooting guides that improve response consistency and reduce recovery time.

• Serve as a technical lead for reliability initiatives, contribute to engineering roadmaps, and mentor junior engineers.

• Partner with automation teams and vendors to resolve software defects, qualify firmware and operating system releases, and influence product improvements.

Critical Focus Areas

• Service availability, network resilience, and recovery from infrastructure failures.

• Automation of repetitive operational tasks and reduction of operational toil.

• Observability, actionable alerting, and rapid incident diagnosis.

• Troubleshooting across physical and logical network layers, including cabling, trunks, optics, routing, and connectivity.

• Root cause analysis and measurable, lasting reliability improvements.

Qualifications

• Experience operating production infrastructure in a large cloud provider, ISP, or similarly distributed environment.

• Strong troubleshooting skills across networking, Linux systems, and distributed infrastructure.

• Proficiency in Python or another programming language used to develop operational tooling and automation.

• Understanding of site reliability engineering practices, including SLIs/SLOs, error budgets, incident management, and blameless post-incident reviews.

• Hands-on experience with routing and networking technologies, including BGP, OSPF, IS-IS, TCP/IP, IPv4/IPv6, DNS, DHCP, and MPLS.

• Experience with data center network design, internet peering, inter-domain connectivity, and VPN/SSL technologies.

• Experience with configuration management, automation frameworks, APIs, and network models such as YANG, OpenConfig, and NETCONF.

• Experience using telemetry, monitoring, logging, and performance testing to assess service health and troubleshoot production issues.

• Understanding of network security principles and safe production change practices.

• Strong communication and collaboration skills, with the ability to lead incident response, explain technical tradeoffs, and influence engineering priorities.

Responsibilities

Key Responsibilities

Capacity Ingestion and Management:

• Contributes to the design and architecture of infrastructure and/or service according to terms for reliability and functionality.

• Responds to infrastructure demands and responds to capacity needs, reaching out to immediate team members to help ensure systems have sufficient resources to handle current and future workloads.

• Collaborates with the software development team to develop infrastructures in alignment with deployment requirements.

• Identifies opportunities for prototyping and participates in prototyping initiatives (e.g., testing new applications or infrastructures, assisting in onboarding).

Incident and Service Lifecycle Management:

• Contributes to data collection, triage, technical analysis, and redirection to maintain and optimize operations and infrastructure reliability.

• Monitors services, maintains up-to-date knowledge of their performance, and documents their condition.

• Performs routine incident response and/or maintenance tasks on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery) and gathers information for root cause analyses, with general guidance.

• Contributes to health and performance reporting and actions taken based on trends in data.

• May perform provisioning to support infrastructure, applications, and services, with general guidance.

• May perform decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.

Automation:

• Contributes to identifying opportunities for automation and assessing potential benefits.

• Contributes to the development of automation or scripts that provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures.

• Follows general guidance to conduct testing to ensure automation performs tasks correctly and produces expected results, and makes necessary revisions, with limited supervision.

Technical Communication and Guidance:

• Communicates relevant details regarding the scale, capacity, security, and performance attributes of services and technology within immediate team.

• Identifies and communicates infrastructure, feature, and tool changes within immediate team.

Troubleshooting and Resolution:

• Provides operational support for technology, escalating incidents and other routine issues arising within K5g3zy services.

• Participates in on-call shifts to address issues.

• Contributes to the resolution of technical issues for a service, investigating and debugging products in order to reach SLOs (service level objectives).

• Documents incidents and performs root cause analyses according to standard reporting methods.

• Contributes to post-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

• Experiments with new tools and technologies to improve infrastructure performance, reliability, and adherence to security standards, with general guidance.

• Identifies and/or executes improvements for performance bottlenecks and deployments, striving for efficient resource utilization, speed, and scalability.

• Develops working knowledge of site reliability trends and shares new insights and information with immediate team members.

• Performs analyses and provides clear data on production to support business development decisions (e.g., design changes), with limited supervision.

Core Responsibilities

Planning & Execution:

• Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements. Prioritizes and adjusts work as resources or timelines change, with some guidance.

Collaboration & Partnership:

• Collaborates within a team to better understand expectations and achieve shared objectives. Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance. Actively listens and asks questions to enhance collaboration.

Problem Solving:

• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures. Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.

Continuous Learning:

• Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices. Utilizes feedback and training to improve skills. Participates in a culture of continuous learning and knowledge sharing.

Continuous Improvement:

• Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance. Contributes to ideation for future process improvements.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $69,800 - $148,300 per year. May be eligible for bonus and equity.

K5g3zy maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect NgyQ3E'2 differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

uMpudb Nj offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion

• Short term disability and long term disability

• Life insurance and AD&D

• Supplemental life insurance (Employee/Spouse/Child)

• Health care and dependent care Flexible Spending Accounts

• Pre-tax commuter and parking benefits

• 401(k) Savings and Investment Plan with company match

• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

• 11 paid holidays

• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

• Paid parental leave

• Adoption assistance

• Employee Stock Purchase Plan

• Financial planning and group legal

• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of NgyQ3E'2 onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only K5g3zy brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing •••••••• or by calling ••••••••in the United States.

K5g3zy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. K5g3zy will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.