Senior Vice President, Digital Products & Innovation — Connecticut, United States

We are seeking a visionary outcomes-driven Senior Vice President, Digital Products & Innovation to be responsible for the vision, strategy, growth, innovation, commercialization, and operational performance of YwSv' digital products and connected services portfolio.

This executive leads the evolution of customer-facing digital products, connected services, customer experiences, and emerging digital capabilities that drive growth, customer value, service excellence, and competitive differentiation. The role has enterprise accountability for digital product strategy, connected services adoption, monetization, customer engagement, innovation, artificial intelligence advancement, digital product operations, quality, and portfolio governance. Working across Product, Engineering, Digital Technology, Service, Commercial, Marketing, and regional organizations, the leader creates measurable outcomes for customers while delivering long-term revenue growth and business value.

Reporting directly to the EVP & Chief Digital Officer, this person will be based in the United States, ideally on the Northeast coast.

Key Accountabilities:

• Own the enterprise digital products and connected services portfolio, including strategy, investment priorities, growth, customer adoption, financial performance, and long-term value creation.

• Drive connected services growth & monetization opportunities.

• Lead the evolution of customer-facing digital products and services to deliver customer-centric, outcomes-based experiences.

• Lead enterprise innovation initiatives focused on outcomes, digital services, artificial intelligence, connected technologies, automation, digital platforms, APIs, analytics, and other emerging capabilities.

• Lead global product management and product development organizations responsible for delivering customer-facing digital products and services.

• Own the operational performance, reliability, quality, and support readiness of digital products and services following deployment.

• Provide executive oversight of digital product investments, portfolio priorities, resource allocation, risks, and strategic decisions.

• Establish and manage strategic relationships with technology providers, industry partners, innovation organizations, startups, and key customers.

• Build and lead a high-performing global organization spanning Digital Product Management, Product Development, User Experience Design, Innovation, AI, and Connected Services.

Experience & Qualifications:

• Experience leading a global portfolio of customer-facing digital products and services, and proven success defining and executing a multi-year strategy at enterprise scale.

• A successful background transforming a traditional industrial or service organization toward digital, connected and recurring-revenue business models.

• Strong commercial credentials, with evidence of influencing revenue growth, investment decisions, portfolio performance, and value creation of digital offerings, including connected services, and subscription-based propositions.

• Evidence of delivering measurable improvements across customer outcomes, growth, product quality, reliability, speed to market and operational performance.

• Significant executive-level leadership experience in a large, complex, global organizations, with responsibility for digital products, digital services, technology-enabled services, product innovation, or a closely related area.

• Demonstrable experience leading large global and cross-functional organizations, including senior leaders and multidisciplinary teams spanning product management, technology, engineering, UX/ design, and innovation.

• Past performance operating successfully with C-suite and senior executive stakeholders including Board level reporting and influencing and aligning stakeholders where accountability is distributed across global, regional, and functional organizations.

• Proven experience taking new digital propositions from concept and validation through development, commercialization, deployment and scale and a strong understanding of innovation management, including experimentation, incubation, rapid prototyping, piloting, scaling, and commercialization.

• Strong track record of using customer insights, market intelligence, competitive analysis, and product analytics to determine priorities and investment decisions.

• Experience establishing strategic partnerships and ecosystems involving technology companies, innovation partners, startups, and/or major customers.

• Knowledge of B2B and B2B2C digital ecosystems and the complexities of introducing digital propositions across multiple markets and regions.

• Understanding of industrial technology, smart buildings, IoT, connected assets or digitally enabled field-service environments.

• Bachelor’s degree in Technology, Engineering, Computer Science, Digital, Business, Product Management, or a related discipline. Master’s degree, MBA or equivalent advanced qualification in a relevant business, engineering, technology, or digital discipline is desirable.