Senior Technical Program Manager — United States

This is a Fully Remote Job

About Our Client:

The organization operates within the cloud computing and artificial intelligence platform industry. It addresses the challenge of accelerating digital transformation for customers by uniting product, engineering, marketing, sales, customer success, and partners around a shared mission. The team delivers AI-powered customer experiences that speed adoption, increase loyalty, and drive sustainable competitive advantage, contributing to business growth and market share expansion.

About the Opportunity:

The SENIOR TECHNICAL PROGRAM MANAGER role within the Infrastructure and Platform team is responsible for driving program strategy, operating rhythm, and cross-organizational execution to translate technical success priorities into measurable customer and business outcomes. This role orchestrates collaboration across customers, field teams, partners, and product groups to manage priority customer engagements and escalations, engineer solutions to recurring issues, and scale reusable intellectual property and value-based deliverables.

Responsibilities:

• Translate technical success priorities into program goals, roadmaps, and milestones using data to prioritize work.

• Ensure initiatives have clear ownership, defined outcomes, and exit criteria, driving evidence-based decisions.

• Manage the team's operating rhythm and scorecard, maintaining current data and early risk identification.

• Track and resolve top blockers and feature gaps by collaborating with product groups.

• Convert recurring issues into product signals and reusable mitigations.

• Manage the lifecycle of reusable intellectual property and value-based deliverables.

• Lead skilling and enablement programs to build delivery capacity across field and partner teams.

• Measure adoption, reuse, delivery quality, and customer satisfaction to refine assets.

• Serve as a program bridge between technical success, product groups, field leadership, and other teams, influencing without authority.

• Communicate status, risks, and decisions clearly to executives.

Requirements:

• Bachelor's Degree and at least 4 years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.

• Minimum of 2 years managing cross-functional or cross-team projects.

• Authorization to work in the United States without employer sponsorship.

Preferred Qualifications:

• Bachelor's Degree and 8+ years experience in relevant fields or equivalent experience.

• 6+ years managing cross-functional or cross-team projects.

• Experience reading and/or writing code.

Pay Range and Compensation Package:

• The base pay range for this role across the U.S. is USD 119,800 to USD 234,700 per year.

• For specific work locations such as the San Francisco Bay area and New York City metropolitan area, the base pay range is USD 160,200 to USD 261,000 per year.

• Additional benefits and compensation information is available at ••••••••

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

xPB2vABWg is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.