Communications Manager (Remote) — United States

About Our Client:

The organization operates within the technology sector, focusing on advancing customer experience as a central growth priority. It addresses the challenge of aligning internal communication with strategic business objectives in a large, complex, and fast-paced environment. By integrating strategic communications and leadership collaboration, the program supports enterprise-wide growth and employee engagement on a global scale.

About the Opportunity:

The COMMUNICATIONS MANAGER role is pivotal in advancing customer experience initiatives through strategic internal communications. The position involves partnering with senior leaders to simplify complex business concepts and ensure organizational alignment. This role drives the effectiveness of communication programs that support key financial and strategic actions, impacting enterprise growth.

Responsibilities:

• Develop and implement communication strategies aligned with key organizational priorities.

• Act as the primary communications liaison between the customer experience organization and other business units.

• Translate complex strategic initiatives and success stories into clear, engaging narratives.

• Lead editorial planning, managing content flow, channels, and timing for internal audiences.

• Build and maintain cross-functional relationships to identify communication opportunities and prevent silos.

• Collaborate with stakeholders and subject matter experts to produce talking points, presentations, announcements, and digital content.

• Manage content creation and respond to ad hoc communication requests.

Requirements:

• Minimum of 6 years in corporate, internal communications, or change management, preferably in a large, matrixed global technology or software environment.

• Experience supporting enterprise-wide transformation initiatives.

• Proficiency with employee communications platforms such as SharePoint, Slido, Eloqua, or Poppulo.

• Ability to translate complex business strategies into clear internal communications.

• Experience supporting executive leaders and aligning cross-functional stakeholders.

• Strong editorial skills with experience in omnichannel editorial planning and communication channel management.

• High proficiency with AI tools for process improvement.

• Experience representing teams on cross-organizational or global editorial committees.

• Excellent interpersonal and communication skills with the ability to influence and build trusted partnerships.

Pay Range and Compensation Package:

• The starting salary range for this position is $145,200.00 to $184,100.00 for U.S. and/or Canada locations, excluding incentives, equity, or benefits.

• Individual pay is based on hiring location, market conditions, skills, experience, and qualifications.

Benefits & Perks:

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions.

• Paid parental leave.

• Short and long-term disability coverage.

• Basic life insurance.

• Paid time off including holidays, personal wellness days, birthday, and vacation accrual.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

DrQB66rDA8Xj is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.