ServiceNow Developer Role — Houston, TX

As a key member of the Enterprise IT Team, a Senior ServiceNow Developer designs, develops, tests, implements, and maintains solutions on the ServiceNow platform for YE4EKsuF. They play a crucial role in enhancing and optimizing 4vMd9ev7'T D2 Service Management (ITSM) and business processes.

Essential Duties And Responsibilities

• Collaborate on cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.

• Integrate and manage data flow between ServiceNow and other systems, ensuring consistency.

• Implementing new ITSM modules and functionalities in ServiceNow.

• Enhancing ServiceNow integrations with other enterprise systems.

• Leading efforts to improve ServiceNow platform reliability and performance.

• Contributing to the development of self-service tools for ServiceNow users.

• Develop and maintain script-based rules, including Assignment and Approval rules, using Jelly for UI elements.

• Provide testing for new applications and participate in System and integration testing.

• Assist in report configuration and maintenance for accurate and accessible reporting.

• Design, build, test, and maintain scalable off-the-shelf applications as well as organization specific patterns.

• Optimize and enhance the ServiceNow environment, including catalog offerings and associated flows, leveraging automation tools like Flow Designer.

• Perform other job-related duties as assigned.

Required Skills And Abilities

• Analytical mindset with a focus on problem-solving within the ServiceNow ecosystem.

• Proficiency in scripting languages (JavaScript).

• Strong collaboration and communication skills.

• Proactive attitude towards issue resolution and prevention.

• Ability to meet deadlines and manage multiple tasks efficiently.

• Contributing to scope and designs for issues, epics, and stories.

• Contributing to general documentation.

• Completing Root Cause Analysis (RCA) on Application Support tickets and incidents.

• Participate in team practice enhancements.

• Public Knowledge sharing.

• Self-awareness and able to handle conflict within team, providing/receiving feedback.

• Ownership of major initiatives.

• Proactive Problem identification.

• Technical Leadership:

• Provides technical leadership within the ServiceNow Developer family, guiding the team in complex technical scenarios.

• Service Catalog and Flow Design:

• Leadership in designing custom catalog items and driving continual improvement in service catalog offerings.

• Technical Innovation:

• Creating innovative solutions that push the organization to the next level of maturity.

• Project Planning and Management:

• Leadership in project planning, defining project guidelines, and contributing to scope and design.

• Workload Organization:

• Demonstrated ability to manage complex workloads independently, contributing to overall team efficiency.

• Self-Sufficiency and Autonomy:

• High level of autonomy, capable of self-organizing and reporting asynchronously.

Knowledge, Experience And/Or Education Requirements

• Bachelor’s degree preferred but not required.

• In lieu of a Bachelor’s degree, equivalent years of experience in computer science, engineering, or a related field. Or, any equivalent combination of education, experience, certificates, and training that provides the required knowledge, skills, and abilities will be considered.

• 5+ years of experience in ServiceNow development or a related field.

• Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.

• Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.

• Leadership in project planning, defining project guidelines, and contributing to scope and design.

• Substantial experience in managing complex workloads independently.

• Prior experience in benefit program administration; knowledge of Health and Welfare processes a plus

• Scripting Proficiency:

• Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.

• Module and Integration Knowledge:

• Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.

• Automation and Workflow Design:

• Identification and implementation of advanced areas of automation, with a focus on improving overall workflow efficiencies.

• Upgrade and Versioning Expertise:

• Leadership in managing the upgrade cycle, ensuring seamless transitions and adoption of new features.

• Process Improvement and Automation:

• Drives process improvements at a higher level, influencing the organization's automation strategies.

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

YE4EKsuF is an Equal Opportunity Employer: including disability and protected veteran status