qwBMQ nk UX Content Strategist — Philadelphia, PA

H7tKH is looking for a Jr. UX Content Strategist who’s excited to get hands-on with real customer-facing copy from day one — writing for the moments that keep members engaged, informed, and delighted, from their first FAQ search to their next shipment notification.

You’ll partner closely with UX Design, Product, Engineering, and Marketing in an agile, sprint-based environment, learning the fundamentals of UX content strategy while owning meaningful pieces of the experience yourself. This is a great fit for someone early in their content design or UX writing career who wants mentorship, variety, and the chance to build real ownership fast.

Role Responsibilities

Write

• Draft copy for operational messaging (operational emails, SMS, etc.) partnering with the creative team to keep it aligned with brand voice

• Write education content, including FAQs and Help Center content

• Leverage AI conversational design best practices to inform language for AI agents

• Write accessibility copy — voiceover/screen-reader text and ARIA labels — for new and existing experiences

• Draft first-pass UX copy for product features

• Write App Store release notes

Collaborate

• Partner with UX Designers, Strategists, Product Managers, and Engineers in an agile, sprint-based environment to take content from concept to shipped experience

• Present copy and content strategy to stakeholders in clear, digestible formats, and incorporate feedback with speed and care

Deliver & Govern

• Publish and manage content in uVebs’M 2td

• Maintain the Operational Email Copy Doc as the single source of truth for live operational copy

• Support periodic audits of site content for accuracy and consistency

Support

• Support AEO (answer engine optimization) content execution and reporting using tools like Profound

Role Qualifications

Basic

• Bachelor’s degree or equivalent experience in a related field (UX, HCI, Communications, Marketing, English, Psychology, or similar)

• 0–2 years of experience in UX writing, content design, or content strategy (internship or agency experience welcome)

• When applying, please include a portfolio or writing samples that demonstrate your process and ability to write across different digital channels

Bonus

• Experience working in an agile/sprint environment alongside Product Managers, Designers, and Engineers

• Technical competency with tools such as Figma, FigJam, and Jira

• Familiarity with accessibility basics (ARIA, screen reader behavior)

• Familiarity with SEO/AEO basics

• Comfortable working in a CMS (e.g., Contentful)

• Practical experience using AI tools (e.g., ChatGPT, Claude) for work tasks

Desired Skills + Attributes

• Strong written and verbal communication skills, with an eye for clarity and consistency

• Detail-oriented and organized, especially when managing recurring deliverables

• Curious and eager to learn, with a natural interest in UX tools, content strategy, and emerging technology

• Adaptable and solution-oriented in a fast-paced, evolving environment

• Confident presenter, comfortable sharing work and ideas clearly with stakeholders across teams

• A kind, collaborative teammate who connects easily with others and keeps the customer in mind

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit ••••••••

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.