Community Manager — Georgia, United States

Community Manager

BQr 6KGJ mbfzcWgb · Remote (US) · Full-Time

About d6Q 6SNv

BQr 6KGJ mbfzcWgb is the #1 SaaS platform built for recovery residences and sober living homes. We help sober living operators run their programs so they can support people struggling with addiction and mental health challenges. Our customers do life-changing work, and our job is to make the admin side easier so they can spend their time on the people who need their help.

We're a small, close-knit, flat organization. We look for people who are passionate and hardworking, and who thrive with real autonomy and responsibility. We want people who care about their work and want to make a big difference in the world.

The Role

We're looking for a Community Manager who loves bringing people together and wants to be deeply involved in the recovery community. You'll help our operators learn from each other and turn happy customers into loud advocates. You'll work closely with our CEO, sales, customer success and product. You'll also be qDU WydU'Q face in the recovery world, showing up where operators gather, online and in person.

What You'll Do

• Build and run an online community where operators share best practices, ask questions and support each other

• Plan and host webinars, office hours, customer roundtables and user events

• Represent d6Q 6SNv at conferences, state recovery housing association meetings and industry events

• Find our champion customers and build referral, testimonial, review and case study programs

• Write newsletters, customer spotlights, social posts and resources that help operators run better homes

• Grow our social and digital presence

• Build relationships with key partners and industry leaders

• Collect feedback from the community and share what you learn with product and leadership

• Use AI tools to create content, manage outreach and scale community programs without adding headcount

• Set success metrics for each program, track whether it's working, and share results with the team

What We're Looking For

• Professional experience in recovery, behavioral health, social services or the justice system is required

• 3+ years in community management, customer success, marketing or a similar role, ideally at a B2B SaaS company

• Experience working at a startup

• A track record of building communities people actually show up for

• You write clearly and warmly, and people want to read what you send

• You're comfortable on camera, on stage and running live events

• You make decisions from data and know which numbers matter

• You're high-energy and optimistic

• You're curious, learn fast and love testing new tools, including new AI tools

• You're self-directed and can keep several programs moving without someone checking in

What Success Looks Like in Your First Year

• An active online community where operators connect and help each other without being prompted

• A steady calendar of webinars and events that customers look forward to

• A growing pipeline of referrals, reviews, testimonials and case studies

• Clear success metrics for every program, reviewed monthly

Why Join Us

• Your work directly supports people in recovery and the organizations that serve them

• Fully remote

• Be around other smart, passionate, optimistic people

• A small team where your ideas get heard and put into practice quickly

• 401(k) with company match

• Health insurance and other benefits

How to Apply

Email your resume and answers to the questions below to •••••••• with the subject line "Community Manager." Applications without answers to these questions won't be considered.

• What community are you most proud of building or growing? What did you do, what didn't work at first, and how did you measure success?

• Tell us about a community program or event that flopped. What happened, and what did you learn?

• How do you think AI will change the Community Manager role in the next year? What parts of community work can't or shouldn't be handed off to AI?

• What AI tools or workflows have you built to manage a community and track your results? Walk us through one.

• In your opinion, how much prior experience or lived experience in a space is required to build a community successfully?