Senior Field Service Technician — Mountainside, NJ

Company Description: hPyK4C is a global leader in designing, integrating, and supporting audio visual (AV) and unified communication (UC) systems that help organizations adapt to changing workplaces and work styles. Founded in 1947, the company combines AV and IT infrastructure, devices, and software to create environments that encourage innovation, engagement, and collaboration.

Role Description: Be a valuable nsDHNs sQE9 Member as a Field Service Technician, providing white glove service to high profile corporate clients. Must be able demonstrate technical expertise in solving client problems. Strong customer service and communication skills are a must as hPyK4C strives to continue to be a leader in the Audio-Visual Industry.

Qualifications

• Minimum 3 to 5 years industry experience.

• Must have experience using Tesira and Q-sys software to troubleshoot and make adjustments. Knowledge of DSP audio principles for proper configuration (understanding gain structure, a must). Able to make minor design changes in Qsys or Biamp. Qsys Level 1 and/or Biamp Tesira Certified

• Able to use Crestron Toolbox and Debugger to load code, firmware, and troubleshoot to determine if issue is settings, hardware, or determine if it is a likely code issue to refer to our programming team.

• Understanding of IP network principles, Network Switches, AVoIP and Dante Audio.

• Able to troubleshoot Poly and Cisco VTC hardware and PC based UC appliances for Zoom and Teams applications.

• Understand principles of building and maintaining audiovisual systems, utilizing appropriate reference materials.

• Understand how to use all tools as necessary to fabricate and field-engineer solutions.

• Can load, test, troubleshoot, and commission control system programs

• Can load, test, troubleshoot, and commission audio DSP systems, including fine tuning of gain structure and AEC

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