Systems mJWGdZP - Digital Customer Experience - Remote — Omaha, NE

Our team is looking for a customer-focused Technical Business Systems Analyst who can connect business needs, customer experience, and technology solutions. In this role, you’ll partner with product managers, UX designers, developers, architects, QA, and business stakeholders to translate complex needs and experience designs into clear specifications that teams can build, test, and support. If you are curious, collaborative, technically minded, and energized by solving meaningful customer and business problems, we’d love to hear from you.

WHAT WE CAN OFFER YOU:

• Estimated salary: • Business Systems Analyst III: $75,000 - $83,000, plus annual bonus opportunity.

• Business Systems Consultant I: $83,000 - $95,000, plus annual bonus opportunity.

• 401(k) plan with a 2% company contribution and 6% company match.

• Work-life balance with vacation, personal time, and paid holidays.

• Comprehensive benefits and programs that support your well-being and career development.

• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO:

• Represent the customer and product intent throughout discovery and delivery, using research, data, stakeholder input, and product direction to identify needs, pain points, and desired outcomes.

• Elicit, analyze, document, and manage business, functional, system, content, data, and integration requirements, including user stories, acceptance criteria, business rules, process flows, edge cases, and supporting specifications.

• Create and own test scenarios, support functional, integration, and user acceptance testing, maintain requirements traceability, analyze defects, and validate that delivered functionality meets the approved specifications and intended outcomes.

• Translate wireframes, prototypes, workflows, and product concepts into clear, testable, delivery-ready specifications that developers, architects, and QA can implement and validate.

• Analyze current- and future-state processes, customer journeys, system interactions, integrations, dependencies, and data flows to identify opportunities to simplify, automate, and improve experiences.

• Define and manage digital content, forms, notifications, workflows, and information structures within content management and workflow platforms.

• Partner with product, UX, engineering, architecture, QA, and business teams throughout backlog refinement, solution design, development, testing, implementation, and production support.

• Use customer feedback, usability findings, behavioral data, and business measures to evaluate and improve outcomes such as task completion, adoption, customer effort, accessibility, error reduction, and operational efficiency.

WHAT YOU’LL BRING:

• Bachelor’s degree or equivalent experience, plus 3+ years of experience in business analysis, systems analysis, product analysis, or a related role supporting digital products, software applications, or technology delivery.

• Working knowledge of Agile software delivery, backlog refinement, requirements traceability, functional and integration testing, user acceptance testing, defect resolution, and validation of delivered functionality; with the ability to quickly learn unfamiliar technologies and communicate effectively across business and technical audiences.

• Demonstrated experience eliciting, analyzing, and translating business and product needs into detailed, delivery-ready artifacts, including functional requirements, user stories, acceptance criteria, business rules, process flows, data needs, test scenarios, and supporting specifications.

• Experience partnering directly with product owners, UX or product designers, developers, architects, QA, and business stakeholders throughout discovery, design, development, testing, implementation, and production support.

• Experience translating wireframes, prototypes, workflows, and product concepts into clear functional requirements and testable acceptance criteria, and analyzing system behavior, integrations, data flows, dependencies, edge cases, and technical constraints.

• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously while remaining curious in all that you do.

PREFERRED:

• Experience supporting customer-facing web applications, digital products, digital experience platforms, or other complex software solutions in a product operating model.

• Experience with content management systems (CMS) or digital experience platforms, including Contentful or comparable platforms, and defining structured content, workflows, forms, notifications, or information models.

• Familiarity with automated-testing concepts or tools such as Playwright, Karate, Selenium, or Postman, and experience connecting requirements and acceptance criteria to functional, integration, regression, or automated testing.

• Experience maintaining traceability across product needs, specifications, user stories, designs, tests, integrations, defects, and implementation activities; familiarity with BPMN, decision modeling, accessibility standards, analytics, or digital-product measurement is a plus

• Experience with Spec-Driven Development, specification-first development, Behavior-Driven Development, AI-assisted requirements development, or another structured approach in which detailed specifications guide development and testing.

• Experience analyzing system integrations, APIs, structured data, data mappings, data flows, dependencies, and technical impacts across applications; familiarity with SQL, JSON, Postman, or similar technical tools is a plus.

• Experience using design, process-modeling, or collaboration tools such as Figma, FigJam, Lucidchart, Visio, Miro, or comparable platforms.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at ••••••••. Please allow at least one week from time of applying if you are checking on the status.

Stay Safe from Job Scams

XJPnTA JZ QPvqJ only accepts applications from •••••••• Legitimate communications will come from '@••••••••.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

Hiring Policies and Legal Notices