Technical Writer — Phoenix, AZ

Company Overview

WAEms2BtW 9zSKEuGfXFQZ is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Z6XxjtZwp is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Z6XxjtZwp culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on EtDBFXGRF’t best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Z6XxjtZwp helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Z6XxjtZwp continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Technical Writer will be responsible for creating documentation to assist the team with communication, training, projects, organization, processes and procedures.

Responsibilities

• Lead an audit of current knowledge base systems and provide strategic recommendations for changes and improvements.

• Write concise documentation, including knowledge base processes, best practices, communications, and presentations.

• Create and maintain internal site content to ensure it is organized, accurate, and aligned with brand standards.

• Maintain a content library to support communications, team document control, team collaboration, and external sharing.

• Write and simplify processes and procedures into clear language, workflows, and instructions.

• Participate in all stages of documentation development, from project planning through release, including developing, writing, editing, and publishing content.

• Identify opportunities for operational efficiency while documenting processes and communicate recommended improvements to team leadership.

• Collaborate with teams across disciplines to develop documentation that meets its intended purpose within schedule and budget constraints.

• Lead or support document retention, file naming, and file storage initiatives.

• Tailor content to its context, format, and intended audience, applying critical thinking to ensure it meets content standards.

• Maintain a working knowledge of relevant industry-standard platforms.

• Create internal forms to collect information and initiate tracking processes for new project requests.

Skills

• Minimum 3 years of experience as a Content or Technical Specialist.

• Proficiency in document creation and collaboration tools, such as Google Workspace or equivalent.

• Experience organizing and maintaining content in knowledge management platforms, such as Notion or equivalent.

• Experience using ticketing systems, such as Jira or equivalent, including creating and maintaining canned responses for accurate, consistent customer communications.

• Effective written and verbal communication skills, with the ability to translate complex information into clear, accessible content.

• Experience collaborating with technical subject matter experts to develop accurate documentation.

• Ability to manage multiple documentation projects, prioritize competing requests, and meet deadlines.

• Ability to adapt to changing requirements and project priorities.

• Experience creating and editing visuals, such as annotated screenshots, diagrams, and illustrations, to support written documentation.

• Proficiency in image editing, graphic design, and publishing tools, such as Adobe Photoshop, Illustrator, InDesign, Quark, or equivalent a plus

• Experience in editorial work, copywriting, and/or analytics a plus

• Experience with data visualization tools, such as Tableau or equivalent, preferred.

Compensation

Estimated Pay Range: The estimated pay range for this position is USD $30.00/Hr. - USD $40.00/Hr. and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Z6XxjtZwp we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

WAEms2BtW 9zSKEuGfXFQZ provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Z6XxjtZwp also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

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Please be advised of the following official WAEms2BtW 9zSKEuGfXFQZ recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: ••••••••.tech. We do not use generic email services (e.g. @••••••••, @••••••••, @••••••••) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

WAEms2BtW 9zSKEuGfXFQZ never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.