UX Researcher — New York, United States

UX Researcher

Location: New York

Hybrid, Full time

Visa: No Sponsorships, No visa transfer

Accepting US Citizen and Green Card.

We are looking for UX Researcher for one of our client in New York, hiring a User Researcher to make sure our product, content, and design decisions are grounded in a real understanding of the Medicaid, Medicare, and dual-eligible members we serve. You’ll own research end to end, from framing the questions and recruiting members to synthesizing what you learn into clear recommendations. You’ll work closely with our Product Designer, Member Engagement Manager, and Head of Product to build experiences that help members stay connected to their care.

Work Experience:

UX research experience on digital products (target title: User Researcher)

2 - 5 years of experience as a UX researcher

Ability to combine qualitative findings with quantitative behavioral data (Amplitude, Sigma, Snowflake)

Experience using LLMs for research operations, transcript synthesis, and prototyping stimuli

Experience researching with hard- to- reach populations or non- traditional tech users (older adults, low- income, underbanked, immigrants, limited digital literacy)

Research experience in healthcare (health plans, health apps), public benefits, or civic tech