Social media Community Manager (Arabic Speaker) — EMEA

Job Description

We are looking for a bilingual Community Manager who will be responsible for engaging with audiences, managing communication, and supporting content posting across all social media platforms. The ideal candidate is proactive, detail-oriented, and able to respond professionally in both Arabic and English.

Key Responsibilities

• Community Engagement & Communication

• Respond to comments, messages, and inquiries in Arabic and English across all social media platforms.

• Professionally handle and respond to non-frequently asked questions (NFQs) and unique direct messages with accuracy and confidence.

• Maintain a consistent, professional, and brand-aligned voice at all times.

• Engage with audiences to build a positive online community and strengthen brand presence.

• Lead Handling & Escalation

• Identify and immediately send important leads, client inquiries, or sensitive issues to the authorized team member or department.

• Ensure clear communication and provide all necessary details when escalating inquiries.

• Monitor high-priority messages and ensure proper follow-up.

• Assist with content posting, including:

• Writing or refining captions

• Scheduling posts manually

• Uploading content across platforms

• Coordinate with team to support daily operational tasks.

• Performance & Response Time

• Ensure a maximum response time of one hour during working hours across all platforms.

• Track and report audience sentiment, message volume, and community behavior when needed.

• Monitor and manage online communities across all platforms, including:

• Instagram, TikTok, LinkedIn, Facebook, YouTube, and X (Twitter).

Requirements

• Fluent in Arabic and English (written & spoken).

• Strong communication and customer service skills.

• Familiarity with major social media platforms:

• Instagram, TikTok, LinkedIn, Facebook, YouTube, X (Twitter).

• Ability to work remotely and manage time effectively.

• Experience in social media, content moderation, or community management is a plus.

• Ability to respond promptly and professionally, even in unexpected scenarios.

• Strong judgment when handling leads, inquiries, and sensitive messages