Client-Facing Technical Writing Manager — United States

Client-Facing Technical Writing Manager

About BPgsJ 3ZUeh6B

BPgsJ 3ZUeh6B is a Knowledge Management consultancy focused on empowering organizations to capture, retain, share, and leverage critical knowledge. We help clients improve operational excellence, workforce readiness, and organizational effectiveness through innovative documentation, knowledge management, and process improvement solutions.

Position Summary

We are seeking an experienced Client-Facing Technical Writing Manager who combines exceptional technical writing expertise with strong project leadership and people management skills.

This role is primarily responsible for leading client-facing documentation engagements, developing high-quality technical content, and serving as a strategic advisor to clients regarding documentation and knowledge management best practices. Approximately 75% of the role is focused on technical writing, client delivery, and documentation strategy, while 25% is dedicated to leading and developing a small team.

The ideal candidate has deep experience creating technical documentation within the energy industry and possesses the leadership capability to coach team members, manage performance, ensure accountability, and drive successful project execution.

Key Responsibilities

Technical Writing & Documentation Leadership

• Lead the development of technical documentation including:

• Operations Manuals

• Emergency Response Manuals

• Standard Operating Procedures (SOPs)

• Work Instructions

• Regulatory Compliance Documentation

• Training Materials

• Knowledge Base Content

• Client Process Documentation

• Manage documentation projects from initiation through completion while ensuring quality, consistency, and adherence to delivery timelines.

• Conduct audits and assessments of client documentation programs to identify improvement opportunities, compliance gaps, and operational risks.

• Facilitate workshops and interviews with Subject Matter Experts (SMEs) to gather, validate, and organize information.

• Translate complex technical concepts into clear, concise, and user-friendly documentation.

• Review and edit technical content authored by engineers, operators, geologists, and other technical professionals.

• Develop documentation governance standards, workflows, templates, and style guides.

• Create client-facing presentations, training materials, and knowledge transfer resources.

• Utilize MadCap Flare to produce both PDF and online documentation deliverables.

• Ensure documentation aligns with regulatory, operational, and business requirements.

• Serve as a documentation and knowledge management consultant to clients, providing strategic recommendations and best practices.

• Continuously improve documentation processes to enhance quality, usability, and efficiency.

Team Leadership & People Management

• Provide direct leadership, coaching, and support to technical writers and project team members.

• Establish clear performance expectations, deliverables, and quality standards.

• Conduct regular one-on-one meetings and performance check-ins.

• Hold team members accountable for project commitments, quality expectations, and deadlines.

• Monitor resource allocation and workload balancing to optimize team performance.

• Support employee onboarding, training, development planning, and career growth.

• Address performance concerns promptly through coaching, feedback, and corrective action when appropriate.

• Partner with leadership and HR on employee development, succession planning, and workforce initiatives.

• Foster a culture of accountability, collaboration, ownership, and continuous improvement.

• Reinforce company values and behavioral expectations through leadership example.

• Remove barriers that may impact team effectiveness and project outcomes.

• Help build and maintain a high-performing remote work environment.

Project & Client Management

• Manage multiple concurrent client engagements and internal projects.

• Develop project plans, milestones, timelines, and resource requirements.

• Facilitate project meetings and communicate status updates to stakeholders.

• Proactively identify risks, project delays, and resource constraints.

• Serve as a primary client contact for documentation initiatives.

• Build trusted client relationships through exceptional communication and service.

• Track action items and ensure accountability across project teams.

• Escalate issues appropriately and recommend effective solutions.

• Support organizational growth through process improvement and operational excellence initiatives.

Required Qualifications

• Bachelor's degree in Technical Writing, English, Communications, Engineering, Business, or a related field.

• 5+ years of professional technical writing experience.

• 2+ years of leadership, team lead, supervisory, or people management experience.

• Demonstrated experience leading documentation projects from concept through implementation.

• Significant experience creating technical documentation within the energy industry, including Oil & Gas, Utilities, Renewables, or Industrial Operations.

• Experience creating:

• Operations Manuals

• Emergency Response Manuals

• Standard Operating Procedures

• Regulatory Documentation

• Minimum 2+ years of experience utilizing MadCap Flare for documentation creation and publishing.

• Experience leading remote SME workshops and information-gathering sessions.

• Strong knowledge of compliance-driven and regulatory documentation requirements.

• Demonstrated success managing client-facing consulting engagements.

• Excellent written and verbal communication skills.

• Advanced Microsoft Word, PowerPoint, Excel, and SharePoint proficiency.

• Exceptional attention to detail and organizational skills.

• Ability to independently manage multiple priorities in a fully remote environment.

• Ability to travel to client sites as needed.

Preferred Qualifications

• Experience managing distributed or remote teams.

• Consulting experience supporting multiple client organizations simultaneously.

• Background in Knowledge Management, Process Excellence, or Organizational Effectiveness initiatives.

• Experience implementing documentation governance programs and standards.

• Familiarity with change management and operational improvement methodologies.

Job Details

• Position Title: Client-Facing Technical Writing Manager

• Employment Type: Full-Time, W-2

• Location: Fully Remote (United States)

• Travel: Occasional client-site travel as required

• Compensation: $125,000 - $140,000 annually

• Expected Hours: Approximately 40 hours per week

• Work Authorization: Must be legally authorized to work in the United States

• Application Requirement: Portfolio and technical writing samples required for consideration.

BPgsJ 3ZUeh6B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.