Data Analyst/ Science (Entry Level ) — United States

About the Company

Optimere provides roadside assistance and related services, with operations spanning contact center performance, digital self-service, partner reporting, marketing, customer experience, claims, and billing.

About the Role

Optimere is seeking an Entry Level Data Science Analyst to analyze business data, identify trends, and deliver actionable insights that support strategic and operational decisions. This is a permanent, fully remote, home-based position. Employees must be based in the United States, but do not need to live near an Optimere office. The position is eligible for a monthly connectivity reimbursement to help offset internet and phone expenses.

Key Responsibilities

• Collaborate with business users to analyze and report on Roadside operations, including contact center performance, digital self-service, partner reporting, marketing channel effectiveness, customer experience, claims, and billing.

• Collect, analyze, and evaluate data to break down strategic problems, track project performance, and monitor important developments.

• Transform raw data into clear, actionable information for business stakeholders.

• Conduct in-depth data analyses using traditional and advanced statistical methods.

• Assess trends and interpret data to identify important business issues.

• Gather and document business requirements, clearly communicating required functionality to stakeholders and the Data Scientist/Business Intelligence team.

• Identify, analyze, and interpret trends and patterns in complex datasets.

• Design and produce regular and ad hoc analyses, reports, and dashboards to communicate data-driven insights.

• Provide technical assistance and cross-training to other team members.

• Train and assist users in generating ad hoc reports.

• Develop and implement technology best practices, guidelines, and repeatable processes.

• Translate business requirements and unstructured business issues into data analytics problems.

• Establish best practices for data testing and profiling to ensure proper operation and accuracy.

• Communicate technical analyses and results effectively to analytics leaders.

Required Qualifications

• Bachelor's degree in Business, Management Information Systems, Computer Programming, or a related field.

• 5–7 years of experience in data preparation, data analysis, and statistical toolsets, including Tableau, SQL, R, and Python.

• Proficiency in statistics.

• Strong analytical and problem-solving skills.

• Ability to manage multiple projects concurrently.

• Experience working with cross-functional and offshore teams.

• Strong collaboration and teamwork skills.

• Attention to detail and a self-motivated approach.

Functional Skills

• Data preparation and analysis.

• Statistical analysis and interpretation.

• Data visualization and reporting.

• Business requirements gathering and documentation.

• Data testing and profiling.

• Cross-functional collaboration and technical communication.

Location and Work Arrangement

Phoenix, AZ, US (Remote).

This is a permanent, home-based remote position. The employee's home office must be located within the United States but does not need to be near an Optimere office.

Additional Information

• Monthly connectivity reimbursement is available to help offset internet and phone expenses.

• This position does not have supervisory responsibilities.

• No specific certificates, licenses, or registrations are required.

• Regular, predictable attendance is an essential function of the role.

• Employees may be assigned other related duties as needed. The responsibilities listed are not intended to represent a complete list of all duties.