Data Science Analyst (Remote) — United States

About the Role

Optimere is seeking a Data Science Analyst to join its team in a permanent, fully remote position. The role is suited to an analytical and creative problem solver who is comfortable working with ambiguity and translating complex business challenges into actionable insights.

The analyst will work closely with business users and cross-functional teams to collect, analyze, and interpret data across various Roadside business areas, including contact center performance, digital self-service, partner reporting, marketing channel effectiveness, customer experience, and Claims/Billing. The position requires experience in data preparation, statistical analysis, and tools such as Tableau, SQL, R, and Python.

Key Responsibilities

• Collaborate with business users to analyze data and report on Roadside business areas, including contact center performance, digital self-service, partner reporting, marketing channel effectiveness, customer experience, and Claims/Billing.

• Collect, analyze, and evaluate data to break down strategic problems, track project performance, and monitor important developments.

• Transform raw data into clear, actionable information.

• Conduct in-depth data analyses using traditional and advanced statistical methods.

• Assess trends and interpret data to identify important business issues.

• Gather and document business requirements, effectively communicating required functionality to stakeholders and Data Scientist/Business Intelligence teams.

• Identify, analyze, and interpret trends and patterns in complex datasets.

• Design and produce regular and ad-hoc analyses, reports, and dashboards to communicate data-driven insights to stakeholders.

• Provide technical assistance and cross-training to other team members.

• Train and assist users in generating ad-hoc reports.

• Design and implement technology best practices, guidelines, and repeatable processes.

• Translate business requirements and unstructured business issues into data analytics problems.

• Establish best practices for data testing and profiling to ensure proper operation and accuracy.

• Communicate technical analyses and results effectively to analytics leaders.

• Perform other related duties as assigned.

Required Qualifications

• Bachelor's degree in Business, Management Information Systems, Computer Programming, or a related field.

• 5–7 years of experience in data preparation, data analysis, and statistical toolsets.

• Knowledge and experience with Tableau, SQL, R, and Python.

• Proficiency in statistics.

• Strong analytical and problem-solving skills.

• Ability to manage multiple projects concurrently.

• Experience working with cross-functional and offshore teams.

• Strong collaboration and teamwork skills.

• Detail-oriented and self-motivated approach.

• Ability to work with ambiguity and think conceptually, analytically, and creatively.

Additional Information

• No supervisory responsibilities.

• No certificates, licenses, or registrations required.

• Regular and predictable attendance is an essential job function.

• The responsibilities listed are not exhaustive, and other related duties may be assigned.

Work Arrangement

• Permanent, fully remote, home-based position.

• The employee's home office must be located in the United States but does not need to be near an Optimere office.

• Eligible for a monthly connectivity reimbursement to help offset internet and phone expenses.