ICM Support Engineers — Redmond, WA

Job Description

Must Have Technical/Functional Skills

Microsoft power pages; Azure fundamentals; Kusto; ICM

Need US citizens who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc.

Roles & Responsibilities

Support Analyst (L1/L2/L3/)

Incident Management & Support

• Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents.

• Own Sev3 and Sev4 incidents from acknowledgment to closure.

• Perform root cause analysis and document findings.

• Coordinate with engineering, CSS, and operations teams during critical incidents.

• Ensure SLA compliance for incident response and mitigation activities.

• Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability.

• Participate in on-call rotations and incident bridges

Salary Range: $70,000 - $98,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.