Help Desk Support Engineer — Port Jefferson, NY

Help Desk Engineer (Level I–III)

Location: Port Jefferson, NY (Primarily On-site)

Company: HpUCEU EAnhqDrF tYt9CRS (GCS)

Salary: $50,000–$80,000 + annually, depending on experience and qualifications

About the RoleGlobal HM2vkF2J h8rV6MW (GCS) is looking for Help Desk Engineers of all experience levels (Level I, II, and III) to join our growing technical support team. Whether you're early in your IT career or an experienced engineer, we're looking for motivated individuals with strong troubleshooting skills, a willingness to learn, and a commitment to providing excellent client support.

You'll work across a wide variety of client environments, troubleshooting technical issues involving Windows, Microsoft 365, networking, servers, cybersecurity, and other IT infrastructure.

Depending on your experience, responsibilities may range from day-to-day technical support and troubleshooting to handling complex escalations, implementing long-term solutions, and assisting with engineering projects.

We value individuals who take initiative, communicate effectively, and are always looking to expand their technical knowledge and improve how we support our clients.

What You'll Do• Provide remote and onsite technical support to clients across a variety of industries and IT environments

• Troubleshoot and resolve issues involving Windows, Microsoft 365, Active Directory, hardware, software, and networking

• Manage support tickets from initial troubleshooting through resolution, ensuring clear documentation and client communication

• Assist with user account administration, Microsoft 365, email, permissions, and authentication issues

• Troubleshoot network connectivity, VPN, DNS, DHCP, wireless, and firewall-related issues

• Investigate endpoint security alerts, backup failures, and system monitoring notifications

• Utilize Remote Monitoring and Management (RMM) tools to monitor, maintain, and troubleshoot client systems

• Identify recurring technical issues and work toward long-term solutions rather than temporary fixes

• Collaborate with other technicians and senior engineers to resolve complex issues and escalate when appropriate

• Assist with system deployments, upgrades, migrations, and other IT projects based on experience

• Maintain accurate technical documentation and internal knowledge base resources

• Contribute to improving support processes, workflows, and overall service delivery

• Participate in an on-call rotation for after-hours emergency support as needed

QualificationsWe welcome applicants at all experience levels. Responsibilities will be based on individual skills, experience, and technical capabilities.

• Experience in IT support, help desk, desktop support, or systems administration preferred

• Previous experience working for a Managed Service Provider (MSP) is a plus

• Knowledge of Windows operating systems, Microsoft 365, and general IT troubleshooting

• Familiarity with Active Directory, Microsoft Entra ID, user administration, and authentication

• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and basic firewall concepts

• Experience with IT ticketing systems and Remote Monitoring and Management (RMM) tools

• Familiarity with endpoint security, backup solutions, and IT infrastructure

• Experience with Windows Server, virtualization, and advanced networking is a plus

• Experience with Fortinet, Cisco Meraki, NinjaOne, or similar technologies is a plus

• Strong troubleshooting, problem-solving, and documentation skills

• Excellent communication skills and a professional approach to client interactions

• Ability to manage multiple priorities, work independently when appropriate, and collaborate with a technical team

• Willingness to learn new technologies and continuously develop technical skills

Benefits & Perks• Paid Time Off (PTO)

• Paid holidays

• Comp time for eligible after-hours support

• 401(k) plan with company contribution

• Profit sharing program

• Health insurance options

• Work-from-home flexibility

• Opportunities for professional development and long-term career growth

• Collaborative work environment with an experienced engineering and support team

About Global Tmu7F8wc M7q9SeevjqRAH HM2vkF2J h8rV6MW (GCS) is an established Managed Service Provider based in Port Jefferson, New York. Since 1996, we've helped businesses throughout Long Island, New York City, and the surrounding region manage, secure, and optimize their technology environments.

We provide comprehensive IT solutions, including managed IT support, cybersecurity, cloud services, networking, infrastructure, and backup and disaster recovery. We work with industry-leading technologies from Microsoft, CrowdStrike, Proofpoint, Fortinet, Veeam, and others.

At GCS, we take pride in building long-term relationships with our clients, solving challenging technical problems, and delivering dependable IT services. We're looking for people who share that commitment and want to grow with our team.