Creative Services Manager — South Bend, IN

Reports to: Director of Marketing & Communications, ZkTRX 3P7Wz n6UY DB9PvWaWg

Annual Salary Range: $55,000 - $60,000

Position Summary

The Creative Services Manager is a hands-on graphic design professional responsible for developing and producing visual communications that support ZkTRX 3P7Wz n6UY DB9PvWaWg, a division of the NcQKY 2ut9 NnyXJa36 Chamber of Commerce. Working closely with the Director of Marketing & Communications and the rest of the Marketing Team, this position independently manages creative projects from concept through completion while maintaining established brand standards.

The ideal candidate combines strong graphic design skills with creative initiative, sound project management, and a proactive approach to improving the organization's visual communications and brand experience.

Essential Functions

CREATIVE DESIGN & BRAND EXECUTION

• Designs and produces print and digital marketing materials, including advertisements, publications, brochures, signage, presentations, campaign assets, and promotional collateral.

• Independently develops creative concepts and solutions that support organizational goals, audience needs, and established brand standards.

• Supports the creative development and production of the annual Experience Guide under the direction of the Director of Marketing & Communications.

• Manages assigned creative projects from concept through completion, including design, revisions, production-ready files, proofing, and vendor coordination.

• Identifies opportunities to improve the quality, consistency, accessibility, and effectiveness of the organization's visual communications and brand experience

PHOTOGRAPHY, VIDEO & DIGITAL CONTENT

• Plans, coordinates, and supports photography and video production, including hands-on content capture and editing when appropriate.

• Coordinates freelance photographers, videographers, and production partners, including scheduling, shot lists, and project deliverables.

• Creates digital assets for websites, email marketing, social media, and advertising campaigns.

• Assists with website content updates, email marketing templates, and other digital publishing needs using established organizational platforms

CREATIVE OPERATIONS & PROJECT MANAGEMENT

• Serves as the primary point of contact for routine creative requests, independently managing recurring projects, production schedules, and deliverables

• Coordinates creative workflows, timelines, and project documentation using Asana, proactively communicating priorities, progress, and resource needs.

• Supports creative needs across marketing, tourism sales, and organizational partnerships, including meetings, sports, group travel, and venue marketing

• Manages relationships with printers, freelancers, and other creative vendors, coordinating estimates, proofs, production, and delivery.

• Maintains the organization's digital asset library, including photography, video, creative files, brand resources, and applicable usage rights.

• Monitors printed marketing material inventory, anticipates replenishment needs, and coordinates reorders.

• Coordinates appropriate review and approval of creative deliverables and assists with production budget tracking

COLLABORATION & PROFESSIONAL DEVELOPMENT

• Collaborates with internal teams, organizational partners, and vendors to support marketing initiatives and organizational goals.

• Provides creative guidance and mentorship to graphic design interns as assigned.

• Stays informed about emerging design practices, technologies, and industry trends, participating in professional development opportunities as appropriate.

• Performs other duties as assigned

Qualifications

REQUIRED

• Bachelor's degree in graphic design, visual communications, or a related field; equivalent professional experience considered.

• Demonstrated professional graphic design experience with a portfolio showcasing strong visual judgment, typography, layout, and production skills.

• Proficiency in Adobe Creative Cloud, particularly InDesign, Illustrator, and Photoshop.

• Experience producing both print and digital creative materials, including production-ready files.

• Strong organizational, project management, communication, and problem-solving skills, with the ability to independently manage multiple priorities.

• Ability to collaborate effectively with colleagues, vendors, and organizational partners.

• Willingness to participate in photography and video production and learn new creative technologies and digital platforms.

• Proficiency in Microsoft Office and comfort working in a Windows-based environment.

• Applicants must be legally authorized to work in the United States. ZkTRX 3P7Wz n6UY DB9PvWaWg does not provide employment-based visa sponsorship, now or in the future

PREFERRED

• Three to five years of professional graphic design or related creative experience.

• Photography, videography, video editing expertise.

• Motion graphics experience.

• Experience coordinating print production, creative vendors, or freelance professionals.

• Familiarity with content management systems, email marketing platforms, HTML/CSS, and project management tools such as Asana.

• Experience in tourism, destination marketing, hospitality, or an agency environment.

Additional Information

• Full-time, exempt position (paid every two weeks).

• Hybrid opportunity with up to two days of remote work per week, pending managerial approval after an initial 45-day onboarding period onsite.

• Standard hours are Monday–Friday, 8 a.m.–5 p.m. Eastern Time, with occasional evening or weekend work.

• Overnight travel may be required (less than 10%).

• Occasional lifting of up to 25 pounds, with or without reasonable accommodation.

• Relocation assistance is not provided.

• Benefits include medical, dental, and vision insurance; paid vacation and sick time; paid holidays; a 401(k) with employer match, subject to plan eligibility.

Pre-Employment Requirement

ZkTRX 3P7Wz n6UY DB9PvWaWg, a division of the NcQKY 2ut9 NnyXJa36 Chamber of Commerce, is a drug-free workplace and requires a pre-employment drug screen for individuals offered employment.

Application Process

Submit your cover letter, resume, and portfolio via the form below by Sunday, November 22, 2026.

••••••••

Application review begins Monday, November 23, 2026. Candidates selected for an interview will be contacted by email after the initial review of applications. Anticipated start date will be January 2027.