ServiceNow Engineer — Miami, FL

hzkDE3P seeks a motivated, career and customer-oriented ServiceNow Engineer to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Designing, configuring, developing, and customizing enterprise ServiceNow applications, workflows, and service portals.

• Implementing and maintaining ServiceNow ITSM, ITOM, ITAM, and custom business application modules across mission networks.

• Developing automated workflows, custom scripts (JavaScript, HTML, Jelly), REST/SOAP API integrations, and orchestration pipelines.

• Collaborating with cross-functional technical teams, system administrators, and stakeholders to translate operational needs into technical solutions.

• Conducting system diagnostic troubleshooting, platform upgrades, patch management, and performance tuning for ServiceNow instances.

• Maintaining system configuration baselines, baseline documentation, and update set release controls.

• Recommending and implementing continuous engineering process improvements to optimize platform scalability and user experience.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field with 5+ years of experience in ServiceNow engineering or platform development.

• OR a master’s degree and 3+ or more years of relevant experience

• OR an associate’s degree and 7+ or more years of relevant experience

• OR a high school diploma and 9+ or more years of relevant experience

• Proven experience designing, developing, and administering enterprise ServiceNow platform solutions and custom modules.

• Strong background in JavaScript, Web Services (REST/SOAP), HTML, CSS, and ServiceNow workflow orchestration.

• Experience maintaining platform baselines, configuration management controls, and instance patch update cycles.

• Experience creating, maintaining, and communicating complex technical engineering documentation and architecture diagrams.

Preferred Qualifications

• Relevant professional certifications such as Certified ServiceNow System Administrator (CSA) or Certified ServiceNow Application Developer (CAD).

• Prior experience supporting U.S. Military Command operations, Combatant Command environments, or Department of Defense enterprise technical environments.

• Familiarity with ITIL framework, DevSecOps deployment practices, and DoD STIG compliance automation.

• Demonstrated ability to collaborate effectively across multi-disciplinary engineering teams in fast-paced operational environments.

Clearance Requirements

• Must hold a current/active top secret security clearance.

Physical Requirements

• Must be able to remain in a stationary position 50%.

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.