Ecommerce Manager — Nashville, TN

About the RoleWe are looking for an organized, creative, and commercially minded E-Commerce Manager to oversee the day-to-day operations and growth of our online stores. This role will own the execution of e-commerce promotions, product merchandising, inventory management, and customer experience while working closely with the management teams.

The ideal candidate is someone who can think strategically about how to drive online sales but is also highly detail-oriented and comfortable managing the day-to-day execution required to keep e-commerce businesses running smoothly.

ResponsibilitiesE-Commerce & Promotions• Develop and execute promotional strategies designed to drive online revenue and support key business moments, including new music releases, product launches, tours, holidays, and special campaigns.

• Create and maintain the e-commerce promotional calendar.

• Identify opportunities for sales, bundles, discounts, limited-time offers, and other promotional initiatives.

• Schedule and launch promotions across the e-commerce platform, ensuring products, pricing, discount codes, and timing are accurate.

• Monitor promotional performance and make recommendations based on sales data and customer behavior.

• Coordinate e-commerce promotions with email, social media, paid advertising, and other marketing channels.

Creative & Campaign Execution• Coordinate the creation of assets needed to support promotions and product launches, including website graphics, banners, product imagery, and promotional materials.

• Ensure assets are delivered on time and aligned with brand standards.

• Manage the process from promotional concept through launch, ensuring all campaign elements are ready and accurate.

Product & Inventory Management• Manage products across the online store, including product setup, descriptions, pricing, imagery, collections, merchandising, and availability.

• Maintain accurate product information and ensure the website reflects current inventory.

• Monitor inventory levels and coordinate with relevant teams on restocks, product availability, and sell-through.

• Identify opportunities to optimize product assortment, merchandising, bundles, and product placement.

• Coordinate product launches and ensure products are available online at the appropriate time.

Customer Experience• Oversee customer service issues related to e-commerce orders, products, shipping, returns, exchanges, and other customer concerns.

• Work with fulfillment to resolve issues efficiently and maintain a positive customer experience.

• Identify recurring customer issues and recommend improvements to e-commerce processes and policies.

Reporting & Optimization• Track key e-commerce metrics including revenue, conversion rate, average order value, units sold, promotional performance, and product sell-through.

• Analyze sales performance to understand what products, promotions, and campaigns are driving results.

• Provide regular reporting and insights to the broader team.

• Continuously test and improve the online shopping experience, merchandising strategy, and promotional approach.

Qualifications• 2+ years experience in e-commerce, digital marketing, merchandising, or a related field.

• Experience working with Shopify.

• Strong organizational and project management skills with exceptional attention to detail.

• Comfortable managing multiple campaigns, product launches, and deadlines simultaneously.

• Strong understanding of e-commerce fundamentals, promotions, merchandising, and customer experience.

• Ability to analyze sales and performance data and turn insights into actionable recommendations.

• Strong written and verbal communication skills.

• Creative problem solver who can balance strategic thinking with hands-on execution.

• Experience in music, entertainment, fashion, lifestyle, or consumer products is a plus.

What We're Looking ForThe ideal candidate is equal parts creative, analytical, and operational. You should be excited by the opportunity to build promotions and campaigns that drive sales, while also being the person who notices when a product has the wrong image, inventory isn't updated, or a customer issue needs to be resolved. This is a hands-on role with significant ownership of the day-to-day e-commerce business and the opportunity to directly influence online revenue and customer experience.