Quality Assurance Analyst — Phoenix, AZ

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Our team is looking for a Quality Assurance Analyst to join the 8-aRc8 family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this team are high performance, in high demand and are used by customers across the US and Canada. The quality assurance role will lead by example, being both customer-centric and service minded. This person will work side-by-side with developers to strategize, design, and implement simple to incredibly complex technical problems.

Responsibilities

• Plan and execute testing for new and existing functionality, including low-risk and low-complexity bug fixes, with minimal supervision.

• Evaluate and test software changes according to user requirements using established tools and guidelines.

• Plan, design, and write effective test cases.

• Document software defects using a bug-tracking system and report findings to software developers.

• Provide developers with clear and concise documentation, including detailed problem descriptions and steps to reproduce issues.

• Install, maintain, and use software testing tools.

• Learn and use application monitoring and reporting tools, including Kibana, Grafana, and Dynatrace.

• Independently and proactively monitor applications for issues and follow established escalation procedures.

• Create work items for identified defects, including detailed reproduction steps.

• Understand and create automated tests.

• Track testing progress within an Agile environment.

• Communicate and troubleshoot issues reported by the Business Unit or Product Owner.

• Actively participate in team discussions and regularly collaborate with customers and development teams.

• Attend team meetings, including stand-ups and sprint planning sessions, on time and prepared.

• Coordinate effectively with Quality Assurance, Operations, and Development teams.

Requirements

• Working knowledge of database structures, database usage, and SQL.

• Understanding of Agile and Scrum methodologies.

• Ability to understand and develop test automation.

• Excellent time-management and organizational skills.

• Strong written and verbal communication skills.

• Ability to explain complex technical problems in a way that nontechnical audiences can understand.

• Ability to work independently with minimal supervision.

• Must be a U.S. citizen or provide proof of U.S. employment authorization for this position.

Education Requirements

• Bachelors or higher degree in Computer Science, Engineering or Technology. OR 1-2 years of experience in QA Testing.

U‑Haul Offers

• Medical insurance

• Prescription drug plans

• Dental & Vision plan with hearing care discounts

• Get Fit Gym Reimbursement Program

• Registered Dietitian Program

• WeightWatchers®

• CVS Virtual Care

• U‑Haul Kids Program

• 24‑Hour Nurse Line

• Wellness Program (Healthier You initiatives & challenges)

• Mindset App Reimbursement

• Pet Insurance & Wellness plans

• Career stability

• Opportunities for advancement

• Valuable on‑the‑job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U‑Haul University®

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• Company‑paid life insurance

• Voluntary life insurance options

• Short-Term and Long‑Term Disability

• Critical Illness, Accident & Hospital Indemnity plans

• Business & business travel insurance

• MetLaw Legal Program

• MetLife Auto & Home Insurance

• LifeLock Identity Theft Protection

• Dave Ramsey’s SmartDollar® Financial Wellness Program

• U‑Haul Federal Credit Union

• Paid holidays, vacation, and sick time

• You Matter Employee Assistance Program (EAP)

• Discounts on cell phone plans, hotels, computers, vehicles & more

• Community involvement & volunteer opportunities

• U‑Haul Mothers Program (Paid maternity leave)