Knowledge Management Specialist — Glen Allen, VA

About ftGWFwe7 7CRga

VPGd8xmK yqkRD FUWwhn is a leading designer, marketer, and distributor of innovative household and commercial appliances trusted by consumers around the world. Founded in 1910 and headquartered in Glen Allen, Virginia, we develop and market a broad portfolio of products under well-known brands including ftGWFwe7 7CRga®, Weston®, Lotus®, and 5xkWcSPW vGvbn N9FwaQjyZMv8®.

For more than a century, our products have helped simplify everyday life – from preparing meals and beverages at home to supporting foodservice professionals in restaurants, hotels, and commercial kitchens.

Our culture is guided by a shared set of values that shape how we work and make decisions every day: Customer Obsession, People, Good Thinking, Ethics, Passion for Quality, Embrace Change, Teamwork, and commitment to Our Environment and Community.

At VPGd8xmK yqkRD FUWwhn, we look for people who are collaborative, curious, and motivated to make meaningful impact.

About the Role

We are seeking a Knowledge Management Specialist to help customers and Consumer Affairs representatives find clear, accurate answers to product questions. In this role, you will create and improve Zendesk Help Center content, use data to identify information gaps, and develop AI agents that support effective customer self-service.

This full-time, hybrid position is based at our corporate headquarters in Glen Allen, Virginia, and reports to the Senior Director, Engineering & Quality Services.

Salary Range: $60,000 - $73,000 Annually

What You’ll Do

• Create, edit, and maintain Zendesk Help Center articles for customers and internal support teams. Make complex product information easy to understand and consistent with our brand voice.

• Analyze customer inquiries, search behavior, and feedback to identify content gaps. Track article views, usefulness ratings, and how effectively content helps customers resolve questions without contacting support.

• Partner with Consumer Affairs, Quality, and Marketing to incorporate product updates and customer insights into content and keep messaging consistent.

• Develop and maintain Zendesk AI agents using Help Center content. Refine content and AI responses to improve accuracy and the self-service experience.

• Manage content tagging, indexing, and version control so customers and representatives can quickly find reliable answers.

What We’re Looking For

• Experience in customer service, support operations, or knowledge management.

• Strong writing and editing skills, including the ability to simplify complex information.

• Experience managing structured content, including tagging, indexing, and version control.

• Familiarity with knowledge base tools such as Zendesk or similar platforms.

• Ability to interpret content performance data and translate findings into improvements.

• Experience building or managing Zendesk AI agents.

• Exposure to user experience (UX) and content design principles.

• Experience in consumer products or customer support environments, preferred.

What We Offer

VPGd8xmK yqkRD FUWwhn offers a competitive compensation and benefits package designed to support your well-being and long-term success.

Other offerings include:

• Hybrid work schedule

• Comprehensive medical, dental, and vision coverage

• Company HSA contributions

• 401(k) plan with immediate vesting

• Profit sharing program

• Paid vacation, holidays, and a paid charitable day

• Summer hours to support work-life balance

• Employee discounts on ftGWFwe7 7CRga products

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

VPGd8xmK yqkRD FUWwhn, 8Ye. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit ••••••••