IT Project Manager II — Tecology, Inc., Portland, OR

COORDINATION LEAD 2 (Project Manager 2)

Who we are:

Tecology is a growing Managed Service Provider (MSP) providing IT services and support to small and medium-sized businesses. We’re a people-first company that values collaboration, accountability, continuous improvement, and delivering a great experience for our clients. We work hard, support one another, and believe our success starts with having a great team.

Description:

The Coordination Lead 2 is responsible for Tecology’s proactive coordinated services. This takes the form of developing and maintaining project plans that establish deadlines for each project milestone and deliverable and acting as a liaison between the team and our clients. To be successful, a candidate must have excellent written and oral communication skills and a strong desire to be collaborative with the team. The Coordination Lead 2 reports directly to the Director of Coordination.

Primary Responsibilities:

• Manage projects assigned by the Director of Coordination to ensure overall adherence to scope, budget and schedule

• Own project documentation including statements of work, project plans, deliverables, training materials, etc.

• Plan and coordinate project schedules, goals and milestones and make project assignments

• Act as primary contact for project related communications and interactions with clients

• Report on progress and provide regular updates to Tecology and client management

• Act as a liaison between clients and staff

• Supervise the Coordination Assistant team (currently 3 team members)

Secondary Responsibilities:

• Create technical documentation as needed

• Participate in analyzing and routing proactive and reactive client requests to the appropriate resources

• Understand and communicate user conceptual requirements and needs

• Mentor team members into future CS Leads

• Assist with implementation of new processes/procedures

• Perform other duties as assigned by the Director of Coordinated Services

Required Qualifications:

• Self-starter with strong initiative and proven ability to multi-task and adapt in a quick changing environment

• 6-8 years project management experience

• Excellent oral and written communication skills; comfortable presenting to varied audiences

• Meticulous attention to detail and strong organization skills

• Ability to bridge the gap between the client and Tecology

• Ability to navigate complex interpersonal situations in a professional and gracious manner

• Ability to diagnose problems and follow through to resolution and closure

• Information technology and computer science understanding beyond the layperson

• Willingness to acquire PMP or equivalent within 6 months

Desired Qualifications:

• Technical writing ability

• Advanced Microsoft Office Suite ability

• Knowledge/experience with SharePoint

• CSM or PMI-PBA Certification(s)

Position Type:

Hourly + Bonus Program:

Base Salary: = $114,054.55 yearly

Bonus Program: Eligible for profit sharing bonus and up to three weeks additional paid time off. Both incentives are based on overall employee performance and tenure.

Other Benefits: Medical, Dental, Vision, Life, Disability, 401(k) matching, PTO