ServiceNow Developer — United States

ICONSTAFF is seeking an experienced ServiceNow Developer to help build, improve, and support a growing enterprise platform. This hands-on role is suited to a software engineer who combines strong development fundamentals with practical ServiceNow experience and a collaborative approach to solving business and technical challenges.

About The Company

ICONSTAFF is building its internal capabilities to support the continued development and evolution of its technology environment. The organization values thoughtful engineering, effective collaboration, and solutions that can grow with changing business needs. In this role, you will work with business stakeholders and technical teams to advance ServiceNow and contribute to broader application initiatives. You will join a supportive team that values adaptability, knowledge sharing, and a genuine interest in learning new technologies.

About The Role

As a ServiceNow Developer, you will lead hands-on development, customization, and ongoing enhancement of ICONSTAFF’s ServiceNow environment, initially with a primary focus on Customer Service Management (CSM). You will help translate business requirements into reliable platform solutions, support regular upgrades, and contribute to decisions about the platform’s long-term direction. This role is focused on software engineering and platform development, rather than administration alone.

You will collaborate with technical and business partners, contribute to release readiness, and help assess opportunities to expand the platform into additional modules, including IT Service Management (ITSM). As the organization’s needs evolve, you may also contribute to other application initiatives and technologies. The ideal candidate is comfortable taking ownership of significant technical work while remaining open to learning and supporting a broader engineering landscape.

Qualifications

Required qualifications include at least five years of hands-on software development experience, including a minimum of two years working with ServiceNow. Candidates should bring strong experience developing and customizing ServiceNow CSM solutions, along with a solid software engineering background and application development experience in C# or Java. A bachelor’s degree in Computer Science, Engineering, or a related STEM field is preferred; equivalent practical experience will also be considered.

You should be able to work beyond platform administration, communicate technical ideas clearly, and collaborate effectively with stakeholders across teams. Strong computer science fundamentals, sound problem-solving skills, and the ability to build maintainable solutions are important. Experience with ServiceNow upgrades and release management, exposure to ITSM or other ServiceNow modules, and work in consulting or systems integrator environments are valued. Familiarity with Microsoft-based or Java-based enterprise application environments is also helpful. Curiosity and willingness to learn technologies beyond ServiceNow are desirable.

Responsibilities

Lead ServiceNow development and customization, with an initial emphasis on CSM, and deliver solutions that address business needs. Partner with business and technical stakeholders to understand requirements, assess options, and implement effective platform capabilities. Support the biannual ServiceNow upgrade cycle by contributing to testing, remediation, and release readiness. Help shape platform strategy and evaluate potential expansion into ITSM and other modules. Collaborate with internal technical teams on broader application initiatives when needed, and participate in technical interviews to help assess prospective team members. Contribute to a culture of quality, shared learning, and thoughtful engineering.

Benefits

This position offers the opportunity to take meaningful ownership of a growing ServiceNow environment and help bring more platform development in-house. You will work on complex, practical engineering challenges alongside collaborative business and technical partners. The role also provides opportunities to influence platform direction, strengthen upgrade and release practices, broaden your exposure to enterprise applications, and develop your skills across additional technologies. Specific compensation, benefits, and work arrangements can be discussed during the hiring process.

Equal Opportunity

ICONSTAFF is committed to fair and equitable employment practices. Employment decisions are based on role-related qualifications, skills, and experience. All qualified applicants will be considered without regard to characteristics protected by applicable law. Candidates who need an accommodation during the application or interview process are encouraged to let the hiring team know.