Project Communication Manager — Plano, TX

The Project Communications Manager oversees communications strategy and coordinates outreach for NTTA’s infrastructure projects. This position prepares and distributes high-level and technical communications and oversees management processes to ensure consistent visibility to key stakeholders and audiences, including NTTA customers, businesses, cities, first responders, other transportation entities, and employees. The Project Communications Manager works with Infrastructure personnel to establish baseline facts and effectively communicate project details. In addition, this position collaborates with multiple NTTA departments to amplify NTTA’s messaging beyond technical audiences, including but not limited to media outlets and government offices. Reports to the Director of External Affairs.

Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Responsibilities:

• Serve as the External Affairs department liaison with NTTA’s Project Delivery, Maintenance, and Traffic and Incident Management departments.

• Manages relationship with project communications/management consultant.

• Maximize project delivery, asset management, and maintenance updates into compelling and effective storytelling by developing new ways to creatively share project information, and its correlative value to customers, stakeholders, and internal staff.

• Work with the Traffic and Incident Management department to promote NTTA’s safety messages and awareness of #999.

• Lead outreach efforts for a variety of Project Delivery and Maintenance department projects.

• Develop and implement communications plans for major Capital Plan and maintenance projects.

• Create and maintain an inventory and tracking system for all NTTA short- and long-term projects to inform strategic communications planning and outreach.

• Manage the publication of NTTA’s project newsletter (NTTA@Work). Oversee the regular release of the newsletter, sharing project updates with interested parties.

• Oversee the dissemination of traffic advisories, developing effective strategies to maximize outreach and awareness of lane closures on the NTTA system.

• Update all project pages on ••••••••, ensuring most updated project information is available.

• Develop and maintain a system to track, measure and evaluate project communications effectiveness, helping to improve performance on a consistent basis. Maintain historical documents and archives related to NTTA projects, including talking points, project lists, project trackers, maps, fact sheets, and emergency communication plans.

• Coordinate responses to inquiries regarding projects and safety from customers, stakeholders, local municipalities, and business communities through multiple communication channels.

• Serves as a representative for NTTA’s speakers bureau circuit, presenting to community groups, business associations, and municipalities.

• Develop content for NTTA’s internal and external communications (such as newsletters, videos, flyers, social media, etc.). Ensure accurate, updated information is readily available to staff, customers, and stakeholders in all relevant communications channels.

• Serve as a presentation resource for all NTTA departments, producing content and design for internal and external speaking engagements.

• Produce presentations for NTTA Board of Director retreats (twice annually).

• Lead NTTA’s video production efforts, producing videos for social media, newsletters, internal and external events.

• Responsible for the gathering and management of videos featuring NTTA projects and employees at work.

• Gather and maintain an archive of photos of projects around NTTA’s system.

• Assist in the production of various annual NTTA publications, including the Annual Report, Capital Plan, and Budget Book.

Qualifications:

Minimum:

• A bachelor’s degree in communications, journalism, English, or liberal arts.

• A minimum of five years working in a fast-paced external or public affairs office, engaging with a variety of audiences.

• Experience in copywriting, coordinating data aggregation, developing and producing processes and procedures, and the ability to translate technical copy into layperson content.

· Ability to think strategically and holistically, taking into consideration the viewpoint of a variety of stakeholders including engineers, consultants, transportation planners, and the general public.

• Must possess and maintain a valid VrTnq driver’s license

Preferred:

• Knowledge of Microsoft Office 365 programs, Adobe Creative Suite, and social media platforms.