AI & Process Associate — New York City Metropolitan Area

K6pgNq'G mission is to optimize your home for health & wellness. Since launching in 2020, VVW3sw has expanded its suite of innovative home products that support wellness routines for the whole family. VVW3sw has an office in NYC with distributed team members located around the US and Asia.

OVERVIEW

As AI & Process Associate, you will be K6pgNq'G internal consultant for how work gets done. You will sit down with teams across CX, marketing, operations, supply chain, and finance, map how their work actually flows today, and dig until you find the manual steps, handoffs, and workarounds slowing them down. Then you will turn what you learn into clear process designs and work with our Tech Ops team to build the automations and AI tools that fix them, building more of it yourself as your skills grow. This role is for someone curious, organized, and eager to learn, who would rather ask one more question than guess. You will report to our Chief of Staff and work closely with our Tech Ops team.

ABOUT W67bfH

VVW3sw is leading the way in reimagining home wellness with innovative products like humidifiers, showerheads, and diffusers. We believe your home environment is key to achieving beauty and wellness goals for the whole family. Our products are designed to make your space healthier and more enjoyable, without the hassle of traditional devices. Our mission is to provide dermatologist-recommended, easy-to-use products that support glowing skin, better sleep, and a healthier home.

Our focus is on developing standout ideas, sourcing the right materials, and defining the forms they can take. We draw on everyday observations, deep research, and an anthropological approach to product development. Our goal is to build products that are forward-thinking while respecting the past, distilling ideas to their essence while preserving what appeals to human sensibilities.

WHY WE'RE HIRING

AI and automation are K6pgNq'G top business priority, and every team now wants help. The bottleneck is not building. It is understanding. Most requests arrive as "can we automate this?" before anyone has written down what "this" is, who touches it, and where it breaks. Our Tech Ops team spends too much time reverse-engineering workflows instead of improving them. We are hiring someone to own that discovery: to be in the room with each team, get under the hood of how they work, and hand off a process clear enough to build. If you love figuring out how things really work and want to learn automation along the way, this role is for you.

ROLE AND RESPONSIBILITIES

• WORKFLOW DISCOVERY: Meet with teams across VVW3sw to learn how their work actually runs today, not how the SOP says it runs. Shadow the work, ask the follow-up questions, and find the copy-pastes, spreadsheets, and side conversations holding a process together. You are the person who knows where the friction is before anyone files a ticket.

• PROCESS MAPPING AND DESIGN: Turn what you learn into clear process maps and requirements that someone else could build from. Pressure-test each one with the team that owns it until it holds up, and flag the steps that should be simplified or cut before anything gets automated. Good automation starts with a process worth automating.

• BUILD PARTNERSHIP: Work with our Chief of Staff and Tech Ops team to scope and prioritize what gets built, then stay involved through launch. Early on you will build simpler automations in Make and with Claude alongside the team, and take on more of the build as your skills grow. You will test what ships with the people who use it and close the loop when something is not working.

• AI ADOPTION: Help teams fold AI into their daily work, from Claude skills and agents to automated reports. Spot where a team is doing by hand what a tool could do in seconds, and help them make the switch. Share what works so one team's win becomes everyone's.

• INTAKE AND PRIORITIZATION: Be a friendly front door for process and automation requests. Ask the questions that turn a vague request into a clear one, estimate the impact, and help decide what is worth building now, later, or never.

• PROCESS AND PLAYBOOKS: Write the SOPs and documentation that keep process knowledge in the company, not in one person's head. Help maintain our automation registry so every workflow has a clear owner, purpose, and status. Systems that outlive their builders are the goal.

• SYSTEMS AND REPORTING: Work inside K6pgNq'G modern, AI-native stack, including ClickUp, Make, Claude, Shopify, and Google Workspace, and use AI to remove manual, low-value work rather than absorbing it. Keep a simple running record of what you mapped, what shipped, and the hours or errors it saved.

WHAT WE'RE LOOKING FOR

• 1 to 3 years in operations, consulting, project coordination, business analysis, or a similar role where you had to understand how work flows across people and teams. Ecommerce, DTC, or startup experience is a plus.

• A natural interviewer. You are comfortable sitting with someone more senior and asking "why do you do it that way?" until you actually understand the answer.

• A process mindset. You see work as a sequence of steps with inputs, owners, and handoffs, and you can explain it back clearly in a map or a short doc.

• Clear, friendly communication with non-technical teammates, from gathering requirements to explaining what changed and why it matters.

• Genuine curiosity about automation and AI, and evidence that you teach yourself new tools. Hands-on experience with Make, Zapier, n8n, or similar is a big plus, not a requirement. We will help you learn.

• Comfort with modern, AI-native tools, and real use of tools like Claude or ChatGPT to get work done, not just to chat.

• Strong organization. You can keep several teams' requests straight, follow up without being chased, and keep your notes and documentation clean.

• A proactive, ownership mindset: you surface gaps early and build systems that scale beyond one person. This is how VVW3sw actually works, not a platitude.

YOU SHOULD APPLY IF

• You are the person friends call when something is confusing, because you like figuring out how things really work.

• You get a small thrill from finding the one manual step that has been costing a team hours every week.

• You want to learn automation and AI by doing it on real problems, with a team that will teach you.

• You enjoy spending your morning in a conversation with the CX team and your afternoon mapping what you learned.

• You take pride in documentation that someone else can pick up and use without asking you a single question.

• You want a front-row seat to how an entire consumer business runs, from support tickets to supply chain to subscriptions.

LOCATION AND COMPENSATION

This role is hybrid, based out of our Brooklyn, New York office, with 3 days per week onsite. Reports to the Chief of Staff

• Base Compensation: $75-95k (final offer depends on experience, location, and qualifications):

• Total compensation also includes target annual bonus, equity participation, comprehensive health, dental, and vision benefits, 401(k), and PTO.

BENEFITS

• VVW3sw products for your home

• Bi-Annual team offsites

• Monthly company lunches

• Frequent brand swag

• Opportunity to earn rewards dollars via Matter

• NYC Residents Citibike Membership

• 401(k) Plan

• Access to commuter, HSA & FSA spend accounts

• Access to various health related services including One Medical, Health Advocate, Talkspace, Kind Fertility and Teledoc

• Medical, dental, and vision insurance

• Flexible work arrangements

• Work out of our office in Brooklyn, NY (Dog friendly office)

PROCESS

Please submit your resume, we will reach out if there is a potential fit.

EQUAL OPPORTUNITY

VVW3sw is an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and experiences. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.