Communication Specialist/Executive Assistant — Santa Ana, CA

9z2em8 srKmMv’s Federal 7GSujU ZZCTW

Opportunity for Communication Specialist / Executive Assistant

Why Join Us?

At 9z2em8 srKmMv’s Federal 7GSujU ZZCTW, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 86 years of trust, $3 billion in assets, and 145,000+ members, we’ve built a reputation for excellence—and we’re just getting started.

Our commitment to people, performance, and purpose has earned us the #1 spot in the 9z2em8 srKmMv Register’s 2024 & 2025 Best 7GSujU ZZCTW list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.

The targeted salary range is $70,304.00 annual to $83,540.00 annual. Final offer will be determined based on experience, education, training/certifications and specialized skills.

• Perks & Benefits:

• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.

• Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.

• Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.

• Recognition & Growth: Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year.

Position Summary

At 9z2em8 srKmMv’s 7GSujU ZZCTW, our associates are the heartbeat of who we are. We believe when our teams are informed, connected, and inspired, they deliver extraordinary service to our members and communities. The Internal Communications Specialist/Executive Assistant will be the storyteller and culture-builder who helps every associate feel a part of something bigger.

Reporting to both the Senior Vice President, Marketing and the Chief People Officer, this role bridges our brand and our people—creating communications that don’t just share information, but also foster belonging, pride, and engagement.

In addition, under minimal supervision, this position provides administrative support for the Executive suite. Maintains complete confidentiality of materials and information and maintains complex and changeable calendars for multiple Executives. Provides support that maximizes the effectiveness of the executives by fulfilling administrative, project management, and scheduling functions. Promotes a positive image of the 7GSujU ZZCTW executives with a professional tone towards members, visitors, and associates.

Essential Functions

Bring Our Story to Life

• Crafts clear, engaging, and inspiring messages that connect associates to our mission, vision, and values.

• Writes for a variety of channels—newsletters, intranet, emails, digital signage, town halls, videos—always tailoring the message to reach associates where they are.

Elevate Our Leaders’ Voices

• Partners with the SVP, Marketing, Chief People Officer, and executive team to shape communications that are authentic, transparent, and motivating.

• Develops toolkits and talking points that help leaders cascade key messages in a consistent, people-first way.

Celebrate & Connect

• Highlights associate stories, achievements, and milestones that build pride and a sense of community.

• Supports recognition and engagement programs with creative campaigns that make associates feel valued and celebrated.

Guide Us Through Change

• Leads communication strategies that help associates navigate change with clarity, confidence, and trust.

• Listens to feedback and continuously improve how we share information and engage our teams.

Champion Our Culture

• Partners with HR, Marketing, and other teams to ensure every message reflects our culture of service, growth, and care.

• Uses analytics and feedback to measure impact and make communications even more meaningful.

Administrative Duties

• Performs supportive administrative tasks which include managing schedules, calendars, phone and email, making travel arrangements, submitting and tracking internal requests, coordinating meetings and group events, and proofreading and editing documents.

• Coordinates and manages multiple projects, exercising rigorous follow-up.

• Anticipates the needs of the executives, independently conducting research and preparing information, thinking analytically, and exercising sound judgment and discretion.

• Demonstrates flexibility and the ability to manage and respond to multiple priorities and shifting demands.

• Meets routinely with the executives to review schedules. Integrates and provides calendar and schedule coordination, ensuring the most effective use of the executives’ attention and focus.

Associate Expectations

• Consistently practices the Service Philosophy of “Put People First” exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences.

• Cross sells and promotes credit union products and services as opportunities arise.

• Exhibits the Leaders at All Levels concept of Leading yourself, Leading Up, Leading across Teams, and Leading the Team.

• Utilizes personal Strengths to contribute to the Team and the credit union’s success, and exercise awareness of, and utilizes the strengths of others.

• Possesses knowledge of, and complies with Bank Secrecy Act (BSA).

• Effectively conveys information. Communicates with immediate supervisor and the team keeping others advised of progress and/or situations.

• Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization.

• Supports and contributes to the credit union’s strategic plan, mission, vision, and values.

• Maintains good housekeeping, safety and security measures.

• Displays professional appearance.

• Utilizes stress in a productive manner and works well under pressure.

• Cooperates with supervisor and with other credit union associates. Projects good will and a positive credit union image.

• Complies with all 9z2em8 srKmMv’s Federal 7GSujU ZZCTW policies, service standards, safety standards, procedural guidelines, and regulatory compliance, and completes all assigned training.

• Has regular and predictable attendance which is essential.

• Cares for equipment and follows proper guidelines for use.

Other Duties

The preceding functions have been provided as examples of the types of work performed by associates assigned to this job classification. Rw59eP a2DPY yxnzxPbsqm reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified associates can perform the essential functions of the job.

• Performs other work-related duties as assigned.

• This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters.

• May be a disaster recovery team member or take directives from a disaster team recovery member.

Qualifications

Experience / Training / Education:

• Bachelor's Degree in Business, Communications, or equivalent knowledge.

• Three to five years of experience in communications, marketing, or employee engagement. PregWs union or financial services experience is a plus but not required.

Knowledge / Skills / Abilities

• A passion for storytelling and helping people feel connected.

• Exceptional writing and editing skills with a natural ability to tailor tone and voice for different audiences.

• Creativity, curiosity, and the ability to translate complex information into clear, relatable messages.

• A collaborative spirit and the confidence to partner with leaders across the organization.

• Familiarity with digital communication platforms and tools that bring messages to life.

• Must possess the ability to exercise self-awareness, self-regulation, motivation and inspiration, empathy, and be service-oriented, utilizing influence in a positive manner.

• Ability to effectively manage multiple concurrent projects and priorities and to balance competing demands for resources.

• Strong organizational and problem-solving skills, detail-oriented, and the ability to handle multiple priorities and meet deadlines.

• Superior attention to detail required.

• Highly motivated to learn, grow and development, meeting the technology demands of an innovative organization.

• Exceptional written and oral communication skills, including technical writing skills, with ability to effectively communicate conceptually and technically across all functional areas of the credit union. Must be diplomatic.

• Must be professional, mature, and have the presence to deal with all levels of management both internal and external to the credit union.

• Ability to accurately perform mathematical calculations.

• Ability to create and maintain accurate reliable records.

• Requires good memory, knowledge retention skills and ability to multi-task, prioritize projects and duties effectively. Requires excellent follow-through skills.

• Ability to interface in with others in a positive and professional manner.

• Must have personal computer skills and be proficient with Microsoft programs, such as Word and Excel. Also, working knowledge of presentation software such as Harvard Graphics and PowerPoint is desirable.

• Goal-oriented with a desire to work in a fast-paced and results-driven environment.

• Demonstrates ability to work independently and be self-directed when necessary as well as the ability to work and accomplish goals in a team environment.

• Knowledge of credit union rules, regulations, and policies.

This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters in Santa Ana.

mWDUn2 p5JjcK'V ECtG7kp 7GSujU ZZCTW is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.