Lead, User Intelligence Research — New York, NY

Lead, User Intelligence Research

Location: New York, New York | Richmond, Virginia | McLean, Virginia, United States (Hybrid)

Industry: Financial Services

Work Setting: Hybrid

Are you passionate about understanding user behavior and transforming insights into impactful experiences?

Join a dynamic, customer-focused team where you'll play a key role in building a deep understanding of user needs and behaviors to influence product strategy and experience design. In this role, you will drive research initiatives that help teams make informed decisions, improve user experiences, and deliver meaningful business outcomes.

Key Responsibilities

• Design and execute research programs that generate actionable user insights and contribute to a growing body of customer intelligence.

• Conduct discovery, concept validation, content evaluation, and usability studies to support product development and innovation.

• Leverage research tools, data sources, and modern technologies to accelerate learning and improve decision-making.

• Partner with cross-functional teams to strengthen customer understanding and support continuous product discovery.

• Collaborate with analytics and product teams to identify and measure user experience metrics that drive business success.

• Synthesize findings from qualitative research, behavioral analytics, and quantitative data to uncover trends and opportunities.

• Deliver clear, compelling recommendations that influence product direction and stakeholder decisions.

What We're Looking For

• Proven experience in User Experience Research, Customer Research, Behavioral Analysis, Data Science, or a related field.

• Strong background in collecting, interpreting, and synthesizing both qualitative and quantitative data.

• Experience leading complex research initiatives involving multiple stakeholders.

• Ability to translate research findings into practical recommendations and business value.

• Excellent communication and storytelling skills, with the ability to influence diverse audiences.

• Strong collaboration skills and experience working closely with product, design, engineering, and analytics teams.

Preferred Qualifications

• Experience in user intelligence, human-centered research, behavioral analytics, or related disciplines.

• Knowledge of structured research methodologies and customer needs analysis frameworks.

• Experience creating scalable or automated research processes and workflows.

• Demonstrated ability to combine multiple data sources to guide product strategy and roadmap decisions.

• Advanced education in Human Factors, Human-Computer Interaction (HCI), Statistics, Data Science, Behavioral Sciences, or a related field.