Customer Lifecycle Manager — Bloomington, MN

At nePaxzD, we're helping engineers, innovators, and manufacturers around the world bring ideas to life. As one of the fastest-growing distributors of electronic components globally, we're committed to delivering exceptional customer experiences and supporting our employees with industry-leading benefits and opportunities for growth.

We're looking for a Customer Lifecycle Manager to lead the strategy, development, and optimization of customer lifecycle programs that drive engagement, retention, and long-term customer value.

In this role, you'll be responsible for creating data-driven customer journeys that strengthen relationships across every stage of the customer lifecycle, from onboarding and first purchase through retention, reactivation, and growth. You'll partner closely with teams across Marketing, eCommerce, Analytics, MarTech, Sales, and Customer Support to develop personalized experiences that improve customer satisfaction and business performance.

What You'll Do

• Develop and execute customer lifecycle strategies that drive engagement, retention, and revenue growth.

• Design customer journeys and segmentation strategies using behavioral, transactional, and engagement data.

• Identify opportunities to improve customer progression and lifetime value through targeted programs and experiences.

• Leverage analytics, testing, and customer insights to optimize lifecycle performance.

• Lead cross-functional initiatives and collaborate with stakeholders across the organization to deliver impactful customer experiences.

• Measure program effectiveness and translate findings into actionable recommendations.

What We're Looking For

• Bachelor's degree in Marketing, Business, or a related field.

• Experience in B2B eCommerce, distribution, manufacturing, technology, or other complex customer-focused environments.

• Background in customer lifecycle marketing, customer segmentation, personalization, or journey orchestration.

• Strong analytical mindset with experience using data to drive business decisions.

• Excellent communication, collaboration, and project management skills.

• Passion for creating customer-centric experiences that deliver measurable results.

Why nePaxzD?

• Competitive compensation and comprehensive benefits.

• Opportunity to influence customer strategy across a global organization.

• Collaborative culture focused on innovation and continuous improvement.

• Career growth opportunities with an industry leader serving customers worldwide.

Ready to make an impact? Apply today and help shape the future of customer engagement at nePaxzD.

Learn more about our benefits and perks: ••••••••