Senior Amazon & Marketplace Manager — United States

Senior Amazon and Marketplace Manager

Location: Remote (EST or CST) with monthly travel to office in Cleveland, OH

Reports to: Global Digital Lead based out of UK

About the Company

Our client is an established international consumer-products group with a portfolio of branded, technically differentiated products sold through Amazon, major retailers, specialist partners and digital marketplaces. Digital commerce is central to their growth strategy, and they are investing in the capability, technology and operating discipline required to scale profitably.

The Role

They are looking for a commercially driven, analytical and hands-on Amazon specialist to lead the performance and development of the US Amazon and marketplace business. This is a hands-on Amazon trading role combining commercial leadership, advertising execution and

operational ownership. The successful candidate must have direct experience across Vendor Central and Seller Central, personally managing Amazon advertising campaigns and using Pacvue or a comparable campaign-management platform. The role owns channel growth, profitability, advertising effectiveness, availability, digital-shelf execution, forecasting and operational performance across Amazon 1P, Amazon 3P and assigned US marketplaces.

Strong organization, attention to detail and consistent follow-through are essential, including where delivery depends on internal teams or external partners.

Key Responsibilities

Commercial Performance and Planning

●Own the annual Amazon and marketplace business plan, including revenue, contribution,

advertising and promotional budgets.

●Build monthly and annual forecasts using sales history, seasonality, promotions, traffic,

conversion, advertising and inventory availability.

●Lead weekly trading reviews, monthly forecasts and quarterly business reviews, clearly

presenting risks, opportunities and recommended actions.

●Evaluate assortment, pricing, promotions, advertising and marketplace expansion using demand, competitor activity and product-level economics.

●Operate within agreed budgets and commercial approval limits, escalating decisions outside

delegated authority to the Global Digital Lead and relevant business owners.

Amazon Vendor Central and Seller Central

●Own day-to-day performance across Amazon 1P and 3P, including sales, purchase orders,

availability, pricing, promotions, Buy Box and profitability.

●Manage Vendor Central item setup, catalog changes, suppressed ASINs, returns and co-op

administration. Coordinate purchase-order acceptance, routing, shipment confirmation and

compliance deadlines with Operations.

●Manage Seller Central directly and through appointed partners, covering catalog quality, pricing, inventory, account health and returns. Ensure Customer Service and partners meet

customer-message response and case-resolution requirements.

●Manage FBA, FBM and other fulfillment models, including inbound inventory, stranded stock,

aged inventory and stockout risk. Maintain SKU-level visibility by channel and agree

replenishment or trading actions with Demand Planning and Supply Chain.

●Maintain clear governance between the 1P and 3P businesses and address conflicts involving

Amazon Retail, distributors and marketplace sellers.

●Partner with Demand Planning, Supply Chain, Customer Service and Finance to improve fill rate, on- time delivery, availability and cost to serve. Identify recurring failures and drive corrective actions with clear owners and deadlines.

●Own the investigation and recovery of invalid shortages, deductions, chargebacks and

marketplace fees with Finance, Operations and appointed partners. Submit supporting evidence

within dispute deadlines and track recovered revenue, outstanding claims and recurring causes

through to closure.

●Maintain an operational action log with owners, deadlines and escalation priorities. Retain

accountability for resolution while agreeing execution responsibilities and handoffs with internal

teams, agencies and service partners.

Amazon Advertising and Retail Media

●Own Amazon Sponsored Ads/AMS and DSP budgets, allocating investment by brand, category, campaign, product and 1P or 3P model.

● Personally build, launch and optimize Sponsored Products, Sponsored Brands and Sponsored

Display campaigns.

● Use Pacvue or an equivalent platform to manage bids, budgets, placements, keywords, negative

keywords, dayparting and automated rules.

● Control daily and monthly pacing, reallocating spend based on commercial return, inventory, Buy Box ownership, pricing, conversion and profitability.

● Monitor ROAS, ACOS, TACoS, CPC, click-through rate, conversion, attributed sales and paid

versus organic performance.

● Challenge automated recommendations and external agencies while retaining internal

ownership of strategy, budgets, campaign data and results.

Marketplaces, Digital Shelf and Product Launches

● Own commercial performance across assigned US marketplace and •••••••• accounts,

including wholesale, marketplace, drop-ship and retailer-owned models.

● Manage product setup, content, pricing, promotions, inventory, service levels and listing

compliance. Monitor critical listing and account-health exceptions daily, supported by routine

catalog audits, to keep products active, accurate and buyable.

● Set digital-shelf standards for titles, descriptions, attributes, technical information, imagery,

video, A+ Content and brand-store assets. Verify approved prices and promotions are

implemented correctly and escalate discrepancies or third-party pricing risks.

● Use search data, reviews, questions, competitor activity and return reasons to improve content, conversion and customer experience.

Essential Experience and Capabilities

● At least five years of progressive FvbNP5mbz, digital marketplace or online retail experience,

including three years of direct responsibility for a meaningful Amazon business.

● Experience working for a branded consumer-products company, manufacturer or retailer - not

solely within an agency environment.

● Strong hands-on experience across both Amazon Vendor Central and Seller Central.

● Practical experience investigating and resolving account-health issues, listing suppressions,

shortages, chargebacks and other deductions, including evidence-based disputes and corrective action.

● Proven ability to personally build, manage and optimize Amazon Sponsored Ads campaigns and

own Sponsored Ads/AMS and DSP budgets.

● Advanced experience with Pacvue, CommerceIQ, Skai, Perpetua, Quartile, Teikametrics or a

comparable campaign-management platform.

● Experience with campaign automation, bid rules, budget pacing, dayparting, keyword

management and performance reporting.

● Experience managing other major US marketplace or •••••••• accounts.

● Strong understanding of revenue, margin, pricing, advertising, availability, forecasting and

cost-to- serve drivers.

● Advanced Microsoft Excel skills and practical SQL proficiency across multiple datasets.

● Strong commercial judgment, communication skills and experience managing agencies and

cross- functional stakeholders, with a structured approach to prioritization, issue resolution and

follow- through.

Preferred Experience

● Experience in home and garden, outdoor living, pet, hardware, electrical or another technical

and seasonal consumer-products category.

● Experience managing multiple brands and FBA, FBM, drop-ship and wholesale FvbNP5mbz

models.

● Familiarity with Amazon Brand Registry, Brand Analytics, A+ Content, Amazon Stores, Amazon

Marketing Cloud and Amazon Marketing Stream.

● Experience with SmartScout, Helium 10, Power BI, PIM, DAM, ERP or product-feed management systems.

● Relevant experience within Amazon Vendor Management, Amazon Ads, Marketplace or related

commercial teams, supported by hands-on platform, commercial or advertising experience.

● Amazon Ads, Amazon retail or Pacvue certification; bachelor’s degree or equivalent professional experience.

● Experience working within an international or matrix organization.